Bachelor’s degree in Computer Science, Computer Engineering, Information Technology or an equivalent engineering/science field.
Background on Oracle Fusion SaaS application and Oracle Analytics Cloud (OAC) / FAW (FDI) / OAS.
Hands on working experience on OBIEE 12c, BIApps, ODI, DB (19c and above).
Functional experience with OAC, OAS and Data Warehouse (ODI, OCI-DI)
Basic knowledge Linux OS, Network configuration.
Basic understanding of cloud platforms and services and an eagerness to deepen your expertise.
Complex technical problem-solving competence and ability to conceptualise innovative solutions.
DevOps skills – Python, Docker, Kubernetes will be added advantage.
Latest certifications in Oracle Cloud Infra & Oracle OBIEE technologies a plus.
Strong problem-solving skills (from an Applications/Functional/Operational perspective) with the ability to exercise mature judgement and closing it with root cause analysis / CAPA.
Able to operate independently to provide quality work products; perform varied and complex duties and tasks that need independent judgement.
Goal-oriented for technology and a strong desire to learn about AI/ML, Natural language processing, and innovative technologies.
Strong analytical skills and critical thinking abilities.
Desire to be part of a continuous learning and professional growth culture.
Collaborate with multi-functional teams and be a part of complete project experience from concept to implementation.
Exceptional professionalism and work ethic, with ability to meet targets.
Strong communication skills and the ability to collaborate effectively.
Be self-motivated with lot of energy and driving to closure of each assignment.
Good interpersonal skills with the ability to build rapport with all stakeholders.
Ability to clearly and concisely articulate ideas and solutions.
As an integral part of the Customer Success Service Business Intelligence Team, you will be responsible for:
Analysing functional and operational issues reported by the customer with their Oracle Analytics Cloud/Data Warehouse environment and provide the solution or workaround on time.
Interacting with customer implementation team and provide guidance on the Oracle Product Best Practices.
Assisting on the development of customer solutions (pre-implementation), as well as addressing customer questions and concerns regarding the functionality of their Oracle OACS/Fusion Data Intelligence environments (post-implementation, ongoing maintenance).
Performing root cause analyses and recommend meaningful recommendations to the customers to avoid similar issues going forward.
Collaborating with Partners internally within Oracle and on customer side for successful delivery.
Customer Management.
Working with remote and geographically distributed customers to enable building the analytics solutions.
Owning/driving key end to end product/services while being very technically hands-on.
Ensuring customer success including delivering enhancements/bug fixes as needed.
Monitoring the ODI , OCI-DI address any failures in a quick manner to ensure the Analytics data is current, and the OBIEE Agents and Report jobs.
Working closely with internal and external partners to gather requirements and design complex business application extensions and data integration solutions.
Career Level - N/A