Director of Customer Success

Back to jobsDirector of Customer SuccessLos Altos, CAApplyUare.ai is the platform for Human-First AI. Instead of one model trained on everyone, each person owns an Individual AI trained on their own voice, story, and life. Founded by Rob LoCascio (founder and former CEO of LivePerson) and backed by $10.3M from Mayfield and Boldstart Ventures, we are building the platform where people bring their individuality to life. Authentic, not Artificial.About the roleWe are hiring a Director of Customer Success to build our CS function 0-to-1 across a consumer and professional user base.What you'll doDesign the CS motion from scratch: onboarding, activation, retention, automation vs high-touch.Own stickiness and activation metrics (NRR, GRR) and the systems behind them.Partner across product and sales; lead as a hands-on player-coach.What we're looking forBuilt CS 0-to-1, enterprise/B2B high-touch with consumer overlap.Ownership of retention and activation metrics with real outcomes.Earlier-career energy over big-enterprise process.How we hireAcross every role we index heavily on a growth mindset. We want people who optimize for outcomes over output, use best practices and experimentation by default, and are always looking to move the metric that matters, not just complete the task.Location: in-person, 5 days a week, across our San Francisco and Los Altos offices.The expected base compensation for this position is below. Our total compensation package for full-time employees includes equity and a comprehensive benefits package.  Annual Salary$120,000 - $200,000 USDApply for this job*indicates a required fieldFirst Name*Last Name*Preferred First Name*Email*PhoneCountry*Phone*Location (City)*Locate meResume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsiteAre you legally authorized to work in the United States?Select...Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?Select...Which state are you based in?*Select...If you live outside of Northern California, are you willing to relocate?Select...Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Uare.ai’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. GenderSelect...Are you Hispanic/Latino?Select...Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a...