Sr Operations & Logistics Manager

About the Role

Japan is one of Uber's most dynamic and fastest-growing mobility markets — enabled by an accelerating acquisition engine. With new rider growth at the core of Japan Mobility's growth strategy, we're looking for a sharp, execution-focused operator to own and accelerate how riders in Japan discover, engage with, and stay loyal to Uber.

As the Senior Operations Manager, focusing on Rider Acquisition for Japan Mobility, you will own the end-to-end strategy and execution of rider growth and retention across one of Uber's most unique and competitive ride-hailing markets. You'll work at the intersection of local consumer insights, global product capabilities, and cross-functional partnerships — bringing Uber to life for Japanese riders in ways that are culturally resonant, commercially impactful, and operationally excellent.

This is a high-ownership role for someone who thrives on ambiguity, loves building in fast-moving environments, and wants to leave a measurable mark on one of the most exciting consumer products in the world.

Why This Role

• Market leadership moment: Japan Mobility is on a steep growth curve, and we're just getting started
• Real ownership: You'll shape strategy and execute it — no hand-holding required
• Global leverage, local impact: Sit at the heart of Japan's consumer business while working with world-class global teams
• High visibility: This role is central to the 2026 Japan Mobility strategy and reports into senior leadership locally and globally

Your Impact in Role

Strategy & Planning:

• Define and own the Japan Mobility rider growth roadmap — from acquisition, brand awareness, funnel conversion, early life cycle retention, and Eats 2 Rides.
• Develop and execute quarterly and annual plans for rider penetration within Japan Mobility, aligned to global membership OKRs.
• Identify and size opportunities in the Japan market, including local partnerships and collaboration with brand marketing, that can drive incremental rider acquisition and value.

Operations & Execution:

• Design and run acquisition and lifecycle conversion campaigns tailored to Japan rider behavior.
• Partner with the global Growth Product teams to localise features, benefits, and onboarding flows for the Japan market.
• Manage experiment pipelines — design, analyse, and iterate on A/B tests to continuously improve member conversion, engagement, and retention.

Analytics & Performance:

• Own and track Japan Mobility new rider KPIs: Rider First trips, Eater to Rider conversion, Sign up to First Trip, First trip to Fifth trip conversion. 
• Build dashboards and produce weekly/monthly performance reports for senior stakeholders in Japan and global leadership.
• Conduct deep-dive analyses on rider behaviour, cohort performance, and promo incrementality to surface actionable insights.

Stakeholder & Cross-Functional Leadership:

• Serve as the primary point of contact between Japan Mobility and global New Rider Growth teams.
• Collaborate closely with Marketing, Finance, Product, Data Science, and Central Ops to align priorities and unlock resources.
• Represent Japan's rider growth needs in global planning cycles — bringing local context to global strategy conversations.

What You Will Need

• Extensive experience in operations, strategy, growth, or product management — ideally in a consumer tech, subscription, or e-commerce context.
• Strong analytical skills — you're comfortable working in SQL, Looker, or Tableau to pull your own data, build models, and tell a compelling story.
• Proven track record of owning programs end-to-end with measurable business outcomes.
• Excellent communicator — able to translate complex analysis into clear recommendations for both local teams and global executives.
• Business-level English — essential for global collaboration and reporting.
• Japanese language proficiency — business-level Japanese highly preferred given scope for external partner engagement.
• Experience with CRM programs at a consumer-facing company is a plus.
• Familiarity with Japan's consumer landscape — including local payment behaviours, transport habits, and digital ecosystems (e.g. point programs, IC card integrations) is a plus.
• Experience with experimentation design (A/B testing) and incrementality measurement is a plus.
• Prior experience working in a global company navigating local/global matrix dynamics is a plus.
• Exposure to marketplace economics or ride-hailing is a plus.