Oracle/ServiceMax Techno functional Engineer

Oracle/ServiceMax Techno-Functional Engineer

Johnson Controls creates smarter, healthier, and more sustainable buildings and connected operations. In this role, you will help support the business systems that keep service teams, internal users, and integrated enterprise processes running effectively.

You will work across Oracle and ServiceMax environments, combining functional understanding with hands-on technical troubleshooting. This role is well suited to an experienced professional who enjoys solving complex platform issues, improving processes, and partnering with both business and technology teams.

Role Overview

As an Oracle/ServiceMax Techno-Functional Engineer, you will support day-to-day operations, incident resolution, enhancements, and system stability across ServiceMax and Oracle-related processes. You will translate business needs into practical solutions, validate fixes through testing, and help ensure reliable performance across integrated systems.

Key Responsibilities

• Provide techno-functional support for ServiceMax and Oracle users, resolving issues related to functionality, data accuracy, integrations, and performance.
• Analyze incidents, service requests, and enhancement needs, then define practical solutions that align with business and system requirements.
• Support configuration, testing, deployment, and release activities across Salesforce/ServiceMax and Oracle environments.
• Troubleshoot ServiceMax and Salesforce components such as standard and custom objects, validation rules, workflows, triggers, flows, Lightning components, Visualforce pages, reports, and dashboards.
• Review Oracle EBS, PL/SQL, and SQL-related issues, and support functional analysis across Oracle Financials or other ERP processes when needed.
• Partner with business SMEs, architects, administrators, delivery teams, and project managers to drive effective resolution and delivery.
• Document root causes, fixes, workarounds, technical notes, and support procedures to strengthen knowledge sharing and future supportability.
• Support ERP and field service process improvements by identifying opportunities for automation, simplification, and better user experience.

How You Will Do It

• Take ownership of support tickets and enhancements from triage through closure, with accountability, integrity, and a strong focus on system reliability.
• Stay close to the business process and user impact, removing friction for service and operations teams by prioritizing work that matters most.
• Use structured analysis, testing, and follow-up to improve every day through clear problem-solving, candor, and root-cause thinking.
• Collaborate across Oracle, ServiceMax, and integration stakeholders, working as one team and balancing functional insight with technical detail.
• Communicate status, risks, and resolution steps clearly so that business and technical teams can make informed decisions.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Information Technology, Engineering, or a related field.
• 10+ years of overall IT experience.
• 4+ years of Salesforce implementation experience.
• 2+ years of experience with the ServiceMax application.
• 3+ years of experience working in Agile and DevOps environments.
• Strong knowledge of Salesforce and ServiceMax administration, including security models, sharing rules, standard and custom objects, validation and workflow rules, reports, and dashboards.
• Hands-on experience with Oracle EBS, PL/SQL, and SQL.
• Good knowledge of Data Loader.
• Excellent communication skills in English.

Nice to Have

• Experience integrating ServiceMax or Salesforce with ERP systems.
• Knowledge of Oracle Database, SQL Server, or Oracle Integration Cloud.
• Experience with MuleSoft or other integration platforms.
• Experience with ServiceMax FSA/Go.
• Experience with Lightning components, SOQL, SOSL, or web services.
• ServiceMax or Salesforce administration certifications.