Lead Product Manager - Agreement Manager Search

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for a Lead Product Manager to lead the search and discovery experience for Docusign Agreement Manager. In this role, you will own the end-to-end user experience for how customers search, browse, and act on agreements in Agreement Manager, with a strong focus on usability, Al-first experiences, and measurable business impact. You will be responsible for improving core search quality and relevance, defining and tracking key metrics, and stitching together a cohesive experience across search, chat, and worksheets to help customers ask questions and get trusted answers from their agreements.

 

This position is an individual contributor role reporting to the Director of Product Management.

 

Responsibility

• Own the end-to-end product vision, strategy, and roadmap for search and discovery within Docusign Agreement Manager, aligned to the broader IAM platform strategy

• Lead the user experience for how customers search, filter, sort, and explore agreements in Agreement Manager, partnering closely with Design and Research to deliver intuitive, delightful workflows

• Improve search quality and relevance through experimentation, ranking, and result presentation; define KPIs, implement tracking, and use data to continuously refine the experience

• Define and deliver cohesive workflows that connect search, chat, and worksheets so customers can ask natural language questions, get answers, and take action in one integrated experience

• Partner with Al, Search, and Engineering teams to bring Al-first features to market, including natural language search, conversational query experiences, and proactive recommendations

• Work closely with customers, prospects, and internal stakeholders (including Sales, Customer Success, Support, and GTM teams) to identify problems, validate solutions, and drive adoption of search- and Al-led workflows

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 12+ years of related product management experience for SaaS products and services, or 8+ years with a Master's degree, including meaningful ownership of user-facing search or discovery experiences

• Experience building and iterating on data- and metrics-driven products, including defining KPIs, instrumenting telemetry, and running experiments to improve outcomes

• Experience working cross-functionally with Product Management, Design, Engineering, Data Science/Analytics, Program Management, Marketing, Sales, and Customer Support

• Experience leading complex, user-facing initiatives end to end from problem discovery and concept validation through launch and post-launch iteration

Preferred

• Experience with search, information retrieval, or discovery products (for example, enterprise search, content repositories, analytics/workspace tools, or knowledge management systems)

• Experience with Al/ML-powered user experiences such as natural language search, conversational interfaces, recommendations, or semantic search

• Experience with B2B or enterprise SaaS products serving large organizations

• Experience working directly with customers and field teams (Sales, Solutions Engineering, Customer Success, Support, GTM) to understand use cases, validate solutions, and drive adoption

• Strong user experience sensibility with a track record of partnering closely with Design and Research to shape delightful end-to-end workflows

• Analytical and problem-solving skills with an ability to align strategy, customer needs, research, data, and industry trends

• Ability to influence and collaborate effectively in a matrixed environment with multiple stakeholders and priorities

• Strong written and verbal communication skills, including the ability to clearly articulate product strategy, requirements, and tradeoffs to technical and non-technical audiences

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

California: $186,100.00 - $300,550.00 base salary

 

Illinois, Colorado, Massachusetts and Minnesota: $178,900.00 - $252,700.00 base salary

 

Washington, Maryland, New Jersey and New York (including NYC metro area): $178,900.00 - $262,825.00 base salary

 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

 

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

 

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

 

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

 

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

 

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

 

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