IT Onsite Engineer

Skip to main contentWe use cookies on this site. By permitting cookies and continuing to use our site, you agree to our use of cookies. Click here for more information about how we use cookies and how you can manage your cookie settingsDeclineAccept CookiesInsights. Connections. Experiences.Sign InIT Onsite Engineer page is loadedIT Onsite EngineerApplylocationsKAYABACHO TOKYO, JPNtime typeFull timeposted onPosted 30+ Days Agojob requisition idR0156774日本NCRコマースについて  日本NCRコマースは、小売、レストラン、デジタルバンキングのお客様をテクノロジーの力で支援する グローバルサービス プロバイダーです。柔軟でインテリジェントなプラットフォームと、豊富な業界経験に基づいて開発されたエンドツーエンドの決済機能およびサービスを組み合わせることで、小売、レストランのオペレーション、体験、そしてビジネスの成果における新たな可能性の加速を実現します。 日本NCRコマースは世界約35か国以上でビジネスを展開するNCR Voyix(NYSE: VYX)のグループカンパニーとして、グローバルの知見と経験、専門知識でデジタルトランスフォーメーションを推進しています。  POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: This position is responsible for supporting the day to day IT operations NCR locations, working with both local, regional and global business and IT counterparts.This position is responsible for hands-on client software support to includeLAN/WAN Network support, Telephony support, Printer support.PC Laptops, Desktops and high-end Engineering Workstations support including total client staging and restore and recovery of PCs.Global Information Security (GIS) with Information Security support including virus, backups, recovery, auditsHelp Desk incident resolution against service level agreements. Identify, track and resolve IT related issues with global teamsManaging end user support and executive office/senior management IT support in a hybrid working environment (Office and Home)Project work including real estate projects, installation and maintenance for network, communications, AV equipment.IT asset inventory management / stocktakes / auditsIT vendor support including telecom services management, IT vendor procurementParticipate in IT planning and program executionWeekly timesheet entry into management systemsManaging the site computer roomsBusiness continuity planning and execution.This will require the support oversight of the IT components located at the NCR location including the Computer Room, Hub Rooms, PC, Network, Telephony infrastructure, Applications, Executive Office support, Vendors eg. Telecom providers.Requires to be an expert in hardware troubleshooting and repair. Well versed in replacing parts of a PC.Other key aspects of the role includes IT interlock into Disaster recovery plan execution Business continuity plan executionThe position will also be involved in project activities – coordinating IT upgrades, new IT implementations, IT refresh programs, corporate real estate driven expansions that drive restack and other IT activities.The candidate must be able to communicate effectively with global, regional and site based cross-functional teams and solution partners, and work effectively in a team environment as well as possess excellent organizational skills.   Flexibility to support out of office hours and multiple NCR sites is also required.The candidate will have 3-5 years of relevant or related experience in LAN/WAN and technical support ATTRIBUTES / KEY COMPETENCIES:Proficient in IT infrastructure support and Executive Office supportHigh availability – before, during and after office hours end user support and project supportSupport key executive events like management meetings.Ability to support multiple sites in as required.Self motivated, attentive to detail, able to learn quickly, innovative, organized.Adjusts to multiple demands, shifting priorities, ambiguity and rapid change. Accepts and adapts to new or alternative approaches.Capability to communicate and articulate ideas clearly to all levels of managementAbility to work with in-country business teams, in-country IT, regional IT and global IT teams.Flexibility in working hours to accommodate IT project steps that need to be performed out of office hoursExcellent verbal and written communicationsAction driven, service oriented, self managed and...