Account Manager

<em><strong>hackajob</strong> is collaborating with <strong>Colt Technology Services</strong> to connect them with exceptional professionals for this role.<br><br></em><strong>Why we need this role<br><br></strong>We are strengthening support for our largest and most complex global customers by introducing a Senior Sales Associate role.<br><br>This role focuses on providing deep commercial, operational, and stakeholder support to a small number of top-tier, high-value accounts, partnering closely with Account Executives (AEs) to deliver consistent revenue growth, strong customer outcomes, and a best‑in‑class customer experience.<br><br>The Senior Sales Associate manages increased complexity, scale, and senior‑level engagement while remaining an individual contributor role, with no people management or hierarchical responsibility over Sales Associates.<br><br><strong>The Senior Sales Associate Focuses On<br><br></strong><ul><li>Supporting the AE in managing large, complex, and global customers</li><li>Owning and driving high‑value and complex commercial activities</li><li>Engaging with senior customer stakeholders and internal leadership</li><li>Ensuring rigorous execution across renewals, rerates, and transactional activity for strategic accounts<br><br></li></ul>This role is well‑suited for a commercially experienced sales professional who thrives in complex customer environments and enjoys operating as a trusted partner to both customers and AEs.<br><br><strong>What You Will Do<br><br></strong><strong>Strategic Customer Engagement & Governance<br><br></strong><ul><li>Partner closely with the AE to manage a small portfolio of Colt’s most strategic and complex accounts.</li><li>Act as a senior day‑to‑day commercial contact, building strong relationships with senior customer stakeholders and key internal teams.</li><li>Lead and contribute to customer governance activities such as service reviews, operational forums, and commercial touchpoints, while supporting AE‑led strategic engagements (QBRs, account planning, executive sessions).</li><li>Drive structured stakeholder engagement planning, ensuring alignment and effective communication across Colt and customer organisations.</li><li>Anticipate customer risks, dependencies, and commercial opportunities within complex, multi‑national account environments.<br><br></li></ul><strong>Advanced Commercial Management & Opportunity Execution<br><br></strong><ul><li>Own and manage complex transactional and renewal-related sales activities end to end, including pricing, rerates, contract changes, and commercial negotiations.</li><li>Drive opportunity progression across multiple products, regions, and stakeholders in partnership with Sales Engineering, CRM, Product, Deal Pricing, Legal, and Finance.</li><li>Support the AE in identifying, shaping, and executing large or complex expansions, cross‑sell, and upsell opportunities.</li><li>Proactively manage high‑value renewals to secure retention, improve outcomes, and identify growth opportunities.</li><li>Ensure commercial activity aligns with customer strategy, contractual obligations, and internal governance.</li><li>Participate in customer meetings to progress opportunities, resolve issues, and strengthen commercial relationships.</li><li>Support customer satisfaction initiatives and act as a point of escalation for complex commercial queries where appropriate.<br><br></li></ul><strong>Data, Process & Sales Excellence<br><br></strong><ul><li>Ensure Salesforce data for assigned customers is accurate, complete, and continuously updated to enable reliable reporting, forecasting, customer communication, and pipeline visibility.</li><li>Apply a disciplined approach to opportunity tracking, renewal planning, and commercial execution.</li><li>Share best practices and insights across the team, supporting continuous improvement in how complex accounts are managed.<br><br></li></ul><strong>Experience<br><br></strong><strong>What we're looking for<br><br></strong><ul><li>Proven B2B sales, account management, or commercial experience within technology, telecoms, or complex services environments.</li><li>Experience managing large, complex, or global customer accounts with multiple stakeholders.</li><li>Strong track record of supporting or owning high‑value renewals and transactional sales cycles.</li><li>Hands‑on experience using CRM systems (e.g. Salesforce) to manage complex pipelines and customer data.</li><li>Confidence working with senior internal and external stakeholders.<br><br></li></ul><strong>Skills<br><br></strong><ul><li>Strong commercial acumen with the ability to navigate complexity and ambiguity.</li><li>Excellent stakeholder management and communication skills at multiple organisational levels.</li><li>Ability to manage multiple high‑value opportunities and priorities simultaneously.</li><li>Strong collaboration skills across sales, engineering, product, finance, and operations teams.</li><li>High attention to detail combined with the ability to think strategically.<br><br></li></ul><strong>Personal Attributes<br><br></strong><ul><li>Proactive, self-driven, and comfortable operating with a high level of autonomy.</li><li>Calm and professional under pressure in complex customer situations.</li><li>Customer‑centric mindset with a focus on long‑term value creation.</li><li>Trusted, dependable partner to AEs and internal teams.</li><li>Curious and committed to continuous learning in products, customers, and markets.</li></ul>