Front Office Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.

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What you will do

• Manage the activities at the Front Office, Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.

• Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

• Review late arrivals, next day early arrivals and departures to plan for the next day’s activities.  Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.

• Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.

• Check Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards.  Communicate to HR when they are not.  Acts as a liaison for overnight shift with HR.

• Work closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

• Work closely with Security Staff to handle any guest emergency or safety concerns.

What you will bring

• Minimum of one-year experience in a similar capacity. Dubai experience will be an added advantage.

• Computer literate and have working knowledge of Opera and HotSos.

• Possesses business acumen, well-developed guest PR skills and personal flair.

  
What do we offer:

• Work Authorization

• Competitive tax-free salary

• Annual Incentive Plan

• Housing allowance

• Medical and life insurance

• Paid annual leave

• Annual flight allowance to home country

• End of service gratuity

• Learning & Development Programs

• Career opportunities and international transfer

• And more...