Assistant Manager Attractions

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Assistant Manager AttractionsFull-timeBusiness Segment: Universal Studios Hollywood Compensation: USD 70000 - USD 80000 - yearlyCompany DescriptionNBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.Job DescriptionAs an Attractions Assistant Manager, in partnership with the Attraction manager, you will be responsible for the ongoing growth and development of the salaried Supervisor and venue lead team, as well as maintaining strategic financial and daily operational plans that drive overall guest and team member satisfaction.Job Responsibilities: Responsible for development of salaried Supervisor and leadsDrive and maintain positive team cultureLead team focuses on safety and positive internal and external guest serviceDevelop and implement team member and guest satisfaction programs and ensure staff understands importance of the programsEnsure operational efficiency of the attraction during park hours and seasonal/special events, including developing plans for high efficiency and low wait times and managing guest flow and experienceHelp maintain artistic and thematic integrity of attraction, working closely with Technical Services on venue repairs and upkeepAssist the manager and Talent Acquisition in hiring, training, and development of qualified team members, including ongoing progress toward lead and premium rolesOffer consistent and timely feedback to all team members, providing team member reviews and coaching to ensure team meets expectations and all policies are followedAssist in creating, maintaining, and supporting the labor, training, and non-labor budgetsReview team member schedules, time, and attendance forms weekly for accuracyServe as designated duty manager for the daily area operation, including crisis management for guest and team member medical/emergency situationsConduct timely investigation and response to incidents including team member and guest concernsAdvocate for active participation in all safety programs, including forming partnership with Environmental Health and Safety groupUphold collective bargaining agreements by partnering with HR and Labor Relations to maintain positive union relationshipsQualificationsMinimum 3 years of operations management experience in theme park or hospitality industry, experience in guest service preferredMust have excellent written and verbal skillsMust be proficient in Microsoft programs such as Word and ExcelMust be available to work on weekends, holidays and nights as requiredAble to work outdoors in varying...