Reservations Agent

Skip To Job Description Join Our Team Our greatest success in business is our people, an extraordinary staff that is notable for its friendliness, intelligence, work ethic, empathy, and self-awareness. At Cipriani, we are looking for talent whose skills are divided 51-49 between emotional hospitality and technical excellence. We refer to these employees as “51 percenters” whose core emotional skills include:   Optimism & Kindness Curiosity About Learning Exceptional Work Ethic A High Degree of Empathy Self-Awareness & Integrity   We invite you to explore our diverse opportunities and learn more about Cipriani! Reservations Agent New York, NY Full Time Casa Cipriani Experienced Share POSITION PURPOSE:We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives.ESSENTIAL FUNCTIONS AND DUTIES:Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries.Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times.Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures.Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue.Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue.Process accurate billing and payments, ensuring that the reservation is secured and correct.Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed.Handle challenging situations and resolve guest complaints in a professional and timely manner.Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise.Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences.Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information.Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy.Run daily reports while maintaining and completing daily task list.Adhering to hotel policies, procedures, and standards, including data privacy and security.Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected.Perform Switchboard duties, other administrative duties and direct calls as needed.Participate in any training and development programs to improve job skills and knowledge.Performing other duties as assigned by the management team.KNOWLEDGE, EXPIERENCE AND SKILLSA bachelor's degree in hospitality management, business administration, or a related field is often preferred.At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required.Experience with Opera preferred.Knowledge of the city, particularly tourist attractions.Professional demeanor,...