Senior Business Consultant - VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a Business Consulting Transformation Lead to deliver complex consulting engagements end-to-end, from problem definition through to target design and value realisation. The role focuses on operating as a trusted advisor to senior stakeholders, shaping transformation agendas, ensuring delivery risks are addressed, and embedding sustainable outcomes across cross-functional environments. What you will do ## What you’ll do Lead end-to-end diagnostics and opportunity shaping for complex problem statements, quantifying value and prioritising initiatives Design target operating models and end-to-end process frameworks, including governance, controls, roles, and performance measures Develop business cases and transformation roadmaps covering investment rationale, delivery approach, and risk mitigation Facilitate senior stakeholder forums, aligning priorities and driving agreement on strategic trade-offs Define and lead benefits realisation frameworks, ensuring value tracking and sustainability of outcomes Lead change impact assessments and adoption strategies, including communication, readiness, and capability development Collaborate with programme and project teams to ensure solutions translate into measurable delivery outcomes Coach consultants and analysts on structured problem solving, consulting methodologies, and high-quality outputs ## Who you are Experienced professional with 6+ years in consulting, transformation, operational excellence, or business change roles Demonstrated expertise in operating model design, process redesign, and business case ownership Strong experience in executive stakeholder management and delivering measurable business and customer outcomes Skilled in consulting engagement leadership, from diagnostics to roadmap execution and value delivery Knowledge of governance models, decision frameworks, and performance measurement Experienced in transformation leadership, including change impact and adoption strategies Proficient in process optimisation methodologies such as Lean and quality management practices Strong analytical capability, using data to generate insights, KPIs, and decision support Awareness of digital, automation, and AI-driven opportunities within transformation initiatives Excellent communication, facilitation, and influencing skills Ability to operate effectively under ambiguity and across complex stakeholder landscapes Proficient in Excel and PowerPoint, with exposure to Power BI or similar tools Desirable: Lean Six Sigma certification, Prosci® Change Management, process mining or automation tools, Certified Management Consultant (CMC®) ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with...