Job Purpose:
Manage and grow a portfolio of key customers across the full TD SYNNEX offering, with a focus on strategic and high-value accounts. Drive revenue, profitability, and long-term business growth by building strong customer relationships, identifying new opportunities, and delivering exceptional value through a consultative and customer-centric approach.
Responsibilities:
Develop and expand a portfolio of small to mid-sized accounts, identifying growth opportunities through strategic account planning and digital engagement.
Build trusted relationships with key decision-makers through regular face-to-face interactions and a consultative approach.
Create and execute account strategies that support customer objectives while driving business growth.
Understand and articulate TD SYNNEX’s value proposition, aligning solutions to customer needs and business challenges.
Identify and maximize incremental sales opportunities through proactive account management.
Collaborate effectively with Internal Sales, Sales Operations, and Specialist Business Units (SBUs) to deliver the best customer outcomes.
Partner with Business Development Managers (BDMs) to identify and develop project opportunities.
Gather and analyze customer requirements to develop compelling, value-driven proposals.
Deliver profitable growth while maintaining healthy margins and a balanced product mix.
Act as the primary point of contact for customers, resolving issues or coordinating support with relevant internal teams.
Leverage customer insights, account profiling, and market intelligence to uncover new opportunities and strengthen engagement.
Maintain accurate account information, reporting, and CRM records in line with company standards.
Promote adoption of TD SYNNEX’s e-commerce platform (InTouch) and demonstrate its value to customers.
Monitor and enhance customer satisfaction levels and service performance.
Develop a strong understanding of TD SYNNEX’s business strategy and operating model to strengthen customer partnerships.
Knowledge Skills and Experience:
1-3 years of experience in account management, sales, business development, or a related customer-facing role.
Strong relationship-building and customer engagement skills.
Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.
Commercial mindset with strong negotiation and sales capabilities.
Ability to identify opportunities and convert them into business growth.
Strategic thinking and account planning skills.
Strong analytical and numerical abilities.
Confidence and credibility when engaging with customers and internal stakeholders.
Ability to understand business priorities, customer challenges, and market dynamics.
Knowledge of IT products, solutions, or the technology industry is an advantage.
Experience working with CRM platforms; knowledge of Compass is beneficial.
SAP R/3 knowledge is desirable but not required.
Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!