HR Operations -Employee Lifecycle - South Africa Region

1. Employee Lifecycle Management

• Manage end-to-end employee lifecycle processes including:
  • Pre-onboarding
  • Onboarding
  • Employee movements
  • Promotions
  • Transfers
  • Leave administration
  • Offboarding and separation
• Ensure all employee records are maintained accurately in HR systems.
• Generate and issue employee letters, contracts, addendums, and employment-related documents.

2. HR Shared Services & Employee Support

• Serve as the first point of contact for employee HR queries.
• Manage cases received through HR Helpdesk, Service Desk, HR Mailbox, and self-service platforms.
• Ensure adherence to defined SLA and quality standards.
• Drive excellent employee experience through timely query resolution.

3. HR Data Management

• Maintain accurate employee master data in HRIS systems such as Oracle Fusion, SAP SuccessFactors, Workday, or similar platforms.
• Conduct regular audits to ensure data integrity and compliance.
• Support organizational restructuring and mass employee data changes.

4. Payroll Coordination

• Coordinate monthly payroll inputs and validations.
• Ensure accurate processing of:
  • New hires
  • Employee exits
  • Salary changes
  • Incentive payouts
  • Overtime
  • Deductions
  • Benefits updates
• Resolve payroll-related employee queries in collaboration with payroll vendors and finance teams.

5. Benefits Administration

• Administer employee benefits programs, including:
  • Medical aid
  • Pension/provident fund
  • Group life insurance
  • Disability benefits
  • Wellness programs
• Coordinate employee enrollments, changes, and vendor escalations.

6. Compliance & Governance

• Ensure HR operations comply with:
  • South African Labour Relations Act (LRA)
  • Basic Conditions of Employment Act (BCEA)
  • Employment Equity Act (EEA)
  • Protection of Personal Information Act (POPIA)
  • Skills Development Act
  • Relevant payroll and tax regulations
• Support internal and external audits.
• Maintain proper documentation and audit readiness.

7. Reporting & Analytics

• Prepare and maintain HR dashboards and reports.
• Analyze HR operational metrics including:
  • Headcount
  • Attrition
  • SLA performance
  • Turnaround times
  • Employee lifecycle statistics
• Provide monthly management reports and insights.

8. Vendor & Stakeholder Management

• Coordinate with:
  • Payroll vendors
  • Benefit providers
  • Background verification partners
  • Compliance agencies
• Monitor vendor performance against contracted SLAs.
• Escalate and resolve service delivery issues.

9. Process Excellence & Automation

• Identify process improvement opportunities.
• Drive standardization and automation of HR processes.
• Support implementation of HR technologies, workflow automation, and AI-driven HR solutions.
• Develop SOPs, process maps, and knowledge articles.

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Education

• Bachelor's Degree or Masterin Human Resources, Business Administration, Industrial Psychology, or related field.
• Postgraduate HR qualification preferred.

Experience

HR Operations Specialist

• 4–6 years of HR Operations/HR Shared Services experience.