Senior Specialist, Client Processing

In this role, you’ll make an impact in the following ways:

• Develops testing plan scenarios for complex unit, process, function, integration, regression, and acceptance testing. 
• Assists in identifying and establishing goals for appropriate testing cycles and defines and manages software test environments, test standards, and quality assurance tasks. 
• Analyzes system requirements and design documents to understand testing and system needs. 
• Develops detailed test cases, scenarios, and scripts to ensure application quality. 
• Writes test plans, collaborating with other QA and business teams. Designs and develops usability testing scenarios and administers portions of the testing process to include the use of testers from other teams.  
• Uses testing tools to plan, execute, and track quality assurance artifacts. 
• Participate in calls with PMO, Development, and Business team stakeholders to remediate defects.
• Attends product definition and design meetings as well as functional and technical walkthroughs in order to provide input in the selection of testing tools and approaches.  
• Identifies test data, test environment setup, and test environment configurations needed to prepare for testing.  
• Recommends program improvements or corrections.  
• Presents findings to management and project teams. 
• Defines criteria for testing, analyzes results of testing sessions, makes recommendations, and offers solutions to Quality Assurance leadership and other stakeholders on the project based on the findings. 
• Identifies and documents software and systems defects across products, platforms, and releases. 
• Analyzes complex systems requirements and design documents in order to verify that programs function according to actual requirements and established guidelines.
• Is familiar with AI use cases and recommends ways to build AI into existing and new processes involved in UAT testing.

To be successful in this role, we’re seeking the following: 

• Bachelors degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience is preferred. 
• Experience in brokerage processing is preferred. 
• Applicable local/regional licenses or certifications as required by the business.