Senior Manager, Information Technology - Infrastructure & Technology Services

Job Description Summary: The Senior Manager, Network Services is a senior technical role responsible for the design, implementation, operation, and optimization of The Coca‑Cola Company’s global network infrastructure. This role leads advanced network engineering initiatives and ensures secure, scalable, and resilient connectivity across data centers, cloud environments, and global offices. The Senior Manager partners closely with cybersecurity, cloud, workplace, applications, and business teams to enable reliable digital operations while driving continuous improvement, cost efficiency, and innovation aligned with Coca‑Cola’s technology strategy, while serving as a primary strategic validator to ensure partner-led designs and deployments align with enterprise standards and do not introduce operational risks. Key Responsibilities Network Strategy & Architecture Lead the design and evolution of global network architecture, including campus, WAN, SD‑WAN, data center, cloud networking, and remote access solutions. Ensure network solutions align with enterprise architecture standards, security requirements, and business growth objectives. Drive network modernization initiatives, including cloud‑first and zero‑trust networking strategies, ensuring execution partners achieve tactical implementation milestones with operational precision. Operations & Service Delivery Oversee day‑to‑day network operations to ensure high availability, performance, and reliability across global environments. Acts as first line of defense for network issues Establish and monitor SLAs, KPIs, and operational metrics; lead problem management and root cause analysis for major incidents. Partner with managed service providers and vendors to ensure effective service delivery and contract compliance, and precise alignment on tactical engineering deliverables. Security & Risk Management Collaborate with Cybersecurity teams to embed security‑by‑design across all network solutions. Ensure compliance with corporate policies, regulatory requirements, and industry best practices. Proactively identify and mitigate network risks, vulnerabilities, and obsolescence, exercising technical oversight over partner compliance regarding lifecycle management, vulnerability remediation, and firmware optimization. Financial & Vendor Management Manage network engineering budgets, forecasting, and cost optimization initiatives. Lead vendor performance management for network technologies and services, conducting detailed technical audits of partner service delivery, capacity utilization, and operational performance metrics. Drive value realization from technology investments. Stakeholder Partnership Act as a trusted advisor to IT and business leaders on network‑related matters. Translate business requirements into scalable technical solutions. Communicate complex technical topics in clear, business‑relevant terms. Foster a culture of accountability, collaboration, continuous learning, and operational excellence, empowering internal technical resources to rigorously evaluate and govern partner execution. Qualifications & Requirements Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field required. Master’s degree preferred. Experience 10+ years of progressive experience in network engineering, including large‑scale enterprise or global environments. Hands‑on experience with enterprise networking technologies (e.g., routing/switching, SD‑WAN, Wi‑Fi, firewalls, load balancing, and cloud networking). Proven experience supporting hybrid and cloud environments (e.g., Azure, AWS, GCP). Technical Knowledge (Preferred) Cisco, Palo Alto, Fortinet, or similar enterprise networking platforms Cloud networking and connectivity (ExpressRoute, Direct Connect, VPNs) Network automation, monitoring, and orchestration tools ITIL‑based service management practices Leadership & Behavioral Competencies Strategic thinker with strong execution capability Excellent communication and stakeholder management skills Ability to operate effectively in a matrixed, global organization Strong problem‑solving and decision‑making skills Skills: Location(s): Puerto Rico City/Cities: Cidra Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: August 14, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. The Coca-Cola Company is a global community of passionate employees who are refreshing the world and making a difference every day. Innovation has been at the heart of our story since 1886. It goes beyond new flavors and brands. Learn more about our system and how we’re making an impact. As a global organization, we seek opportunities to embrace and champion progress. Our careers span across functions and are globally connected to give you an unmatched career experience. We’re glad you’ve chosen to explore your next career opportunity with The Coca-Cola Company. Learn more about our hiring process and pick up tips on how to showcase your experience and skills so you can stand out and thrive. The Coca‑Cola global business system is composed of The Coca‑Cola Company (TCCC), its subsidiaries and 225 bottling partners around the world. Search jobs throughout our system.