QA - Senior Associate

Industry/Sector

Insurance

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a QA - Senior Associate, you will specialize in analyzing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilization of Microsoft CRM applications. Within our Commercial & Service Excellence practice, you will help clients optimize operational efficiency and achieve their strategic objectives. As a Senior Associate, you will focus on building meaningful client connections and developing a deeper understanding of the business context. You will be responsible for analyzing complex problems, mentoring others, and maintaining professional and technical standards. Navigating increasingly complex situations, you will grow your personal brand and deepen your technical skills.

In this role at PwC Acceleration Center India, you will be expected to adapt to working with a variety of clients and team members, each presenting unique challenges and scope. You will take ownership and consistently deliver quality work that drives value for our clients and success as a team. By applying a learning mindset and taking ownership of your development, you will open doors to more opportunities within the firm. This position offers a chance to enhance your skills while contributing to the success of our clients and the firm.

Responsibilities

- Analyzing client requirements to implement Microsoft Dynamics CRM solutions effectively
- Managing CRM project timelines and deliverables to optimize operational efficiency
- Providing training and support for seamless integration of CRM applications
- Conducting business process analysis to enhance CRM system utilization
- Collaborating with clients to understand their strategic objectives and align CRM solutions accordingly
- Utilizing Microsoft Dynamics 365 and Power Apps to develop customized CRM configurations
- Performing customer journey analysis to improve client engagement and satisfaction
- Gathering and interpreting data to inform CRM strategy and decision-making
- Facilitating user training sessions to empower clients in leveraging CRM functionalities
- Adapting to diverse client needs and challenges in a fast-paced consulting environment

What You Must Have

- At least a Bachelor's degree
- At least 2 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Demonstrating proficiency in Microsoft Dynamics CRM implementations
- Utilizing CRM analytics to enhance customer journey analysis
- Managing CRM project management with a focus on operational efficiency
- Excelling in data management and business process analysis
- Applying analytical thinking to discern patterns and insights
- Embracing change and demonstrating learning agility
- Engaging in user training for Microsoft Power Apps and Dynamics 365

Travel Requirements

Not Specified

Job Posting End Date