Strategic Partner Performance & Governance Specialist

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking a Partner Assurance professional who will assure the performance of Vodafone Business’ strategic partners against contractual obligations and agreed service levels, ensuring high service availability and effective operational engagement. In this role, the individual will drive consistency, continuous improvement, and the ongoing maturity of partner relationships through data-led assurance, innovation, and standardised processes. They will own key elements of the governance framework that underpins strong partner relationships and a positive stakeholder experience. The role also involves developing a clear understanding of the commercial performance of partner-enabled products, identifying opportunities to maximise value, including the effective use of partner funding linked to performance, and contributing to an enhanced customer experience across Vodafone Business. ## What you’ll do * Assure partner performance against contractual SLAs and agreed service levels, leading corrective actions where underperformance is identified. * Own and contribute to governance forums, service reviews, and performance discussions with strategic partners and internal stakeholders. * Drive data-led assurance through dashboards, performance analytics, and structured reporting, ensuring accuracy and transparency. * Support continuous improvement by standardising assurance processes and championing automation and digital solutions. * Collaborate across Product, Technology, Operations, and Commercial teams to align partner performance with strategic and customer outcomes. * Champion automation (including appropriate use of AI agents) to streamline assurance activities ## Who you are * Experienced in partner, supplier, or relationship performance management within a complex organisation. * Confident working with contracts, SLAs, and governance frameworks, with a strong attention to detail. * Comfortable using data, dashboards, and performance insights to inform decisions and influence stakeholders. * A collaborative communicator who can engage partners and senior stakeholders without direct authority. * Curious, improvement-focused, and motivated to enhance customer and partner outcomes through structured assurance. * Experience using AI agents and automation ## Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. ## What's in it for you * Exposure to strategic, high-impact partner relationships within Vodafone Business. * The opportunity...