Founding Director, Network & Client Services

Founding Director, Network & Client Services LocationNew York CityEmployment TypeFull timeLocation TypeOn-siteDepartmentNetwork & Client ServicesCompensationBase Salary $130K – $155K • Offers Equity • Offers BonusAbout AltisAltis is a venture intelligence platform that helps investors make faster, better decisions on Series A/B/C companies. We conduct deep primary research — expert interviews with customers, competitors, and industry specialists — to build the analysis that drives investment committee decisions.We’re backed by Primary Venture Partners, co-founded by a Midas-list investor, and scaling quickly. We’re a lean, high-ownership team building from the ground up. If you want to be close to the action in venture and learn how the best investors and operators think, this is the role.About the RoleThe Network & Client Services team is the engine of the Altis research process. As the Founding Director, you’ll build our client service function from the ground up. You’ll own the most important relationships we have: our clients. You’ll make sure they’re gaining real value from our work, deepening their engagement over time, and surfacing commercial opportunities that grow the relationship. This is not a support role. You’re the primary point of contact for our portfolio of clients, responsible for retention, expansion, and the overall health of each relationship.What We’re Looking ForYou’re a relationship-driven operator who wants real ownership early. You’ll be a fit if:You’re excited by the idea of managing and developing a team early in your careerYou thrive in ambiguous, fast-paced environmentsYou’re a natural relationship builder who can operate with equal credibility across junior analysts and senior partners at top-tier venture fundsYou’re proactive and organized, comfortable managing a large portfolio without letting accounts go coldYou can toggle between the strategic and the tactical — building long-term relationships while executing the details that make them workWhat You’ll DoCommercial — own your book of businessServe as the primary relationship owner for a portfolio of our venture capital clientsBuild deep familiarity with each firm’s investment thesis, priorities, and team structure so you can deliver relevant value proactivelyConduct regular client check-ins, QBRs, and introductions to maintain strong engagement and surface needs before they become problemsIdentify upsell and cross-sell opportunities within existing accounts, including multi-seat expansions, upgraded access tiers, and new use casesArticulate patterns across your book of business, sharing feedback, unmet needs, and product gaps with the leadership and product teamsManagerial — own your talentInterview, onboard, and upskill your team of Associates to meet demandSet and uphold performance standards for your team, serving as the first line of defense for quality controlCollaborate daily with the research team to align on priorities and hit deadlinesRequirements2+ years in account management, client success, or relationship management in a B2B environmentDemonstrated ability to retain and expand revenue within a book of business in a metrics-driven environmentStrong communicator — clear, confident, and credible in front of sophisticated audiencesGenuine curiosity about AI, technology, and what makes companies succeed or failBachelor’s degreeAuthorization to work in the United StatesBonus points for:Prior experience working with or selling into venture capital, private equity, or financial services clientsBackground in expert networks, knowledge services, or data/research platforms (AlphaSights, GLG, Tegus, PitchBook, etc.)Existing relationships within the VC communityExperience managing, coaching, or training othersCompensation & Benefits$130,000–$155,000 base compensationAdditional performance-based variable compensationMeaningful ownership from day 1 - pre-Series A stock options struck at today's early-stage valuation, so you share directly in...