Lead Researcher

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Lead ResearcherFull-time Compensation: GBP 102000 - GBP 133000 - yearlyCompany DescriptionWise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.More about our mission and what we offer.Job DescriptionWe're looking for a Lead Design Researcher to join the Onboarding Squad in London. You'll be part of Wise's global mission to build an open and fair financial system.At Wise, we've got a clear mission - money without borders. Built by and for people who live global lives. We're at a genuinely exciting time, and building tools to help customers see how valuable Wise can be for them has never been more important in achieving our mission. Your mission:Your mission is to lead research on how our customers behaviour in our acquisition funnel. You'll work as the lead researcher for a pod of 4 teams covering SEO, comparison, referrals and our website. You'll join a thriving research community of 20+ researchers in London and work on the most important research for 4 of the Onboarding squad's teams.As a Lead Researcher, most of your time will be doing hands-on research doing the strategic leadership with support of your lead around the work. You'll ship important strategic and evaluative research while taking responsibility for the research direction for the teams in your pod, always prioritising the most impactful work for the customer. You’ll also manage and mentor one junior researcher within your area. This role is suitable for a researcher who has led strategic direction and a small team before, or this might be your first leadership role for an experienced and grounded Senior/Staff researcher. As a Lead Researcher, you're evolving as a leader. You'll contribute by:Setting priorities and research direction - proactively prioritise for yourself and others, understanding how the work connects to squad and business goalsElevating craft and capabilities - lead by example and actively develop the research thinking and technical capabilities of individuals, the team and the squadArticulating strategy - clearly communicate research strategy to your teams and key stakeholders, positively influencing focus and prioritiesDemonstrating impact through people - mentor and guide team members, ensuring their growth and improved performance creates downstream impactInfluencing senior leaders - skilfully negotiate with teams, squads and senior leaders across the organisation to drive user-centred decision makingLeading with guts - Set clear goals and direction for others, course-correcting when necessary, and champion quality, the user and a human-centred approachUsing modern tools thoughtfully - leverage AI and emerging tools where they help accelerate research delivery and impact, while maintaining research rigour and quality A bit about you…Research excellence:Deep experience with both generative and evaluative research; exceptional problem-solving and holistic research thinkingStrong judgment in choosing the right research approach for different levels of ambiguity and complexitySkilled at building decision confidence through well-designed studies and clear evidenceExpert at connecting user evidence to business outcomes that drive actionProven track record of scaling research influence across teams and senior stakeholdersExperience with mixed-method studies and modern research tools, including thoughtful use of AIAble to guide teams on actioning insights and work closely with designers to ideate based on findingsTop-notch presentation and storytelling skills, especially when...