A hundred calls a day, and every single caller deserves your best one. That is the job - and the right person loves it.
Job Overview
Our UK-based client is hiring a full-time, remote Call Centre Agent based in South Africa. You will handle inbound and outbound calls for UK customers: queries, bookings, updates and follow-ups - delivered with pace, accuracy and warmth. This is a long-term role on UK business hours.
About Our Client
The client is a busy UK operation where the phones never stay quiet for long. They know South African agents are among the best in the world at this work - clear English, natural warmth and serious work ethic - which is exactly why they are hiring here.
Key Responsibilities
- Answer inbound calls promptly with a professional, friendly manner
- Handle bookings, queries, updates and confirmations accurately
- Make outbound follow-up and courtesy calls to schedule
- Log every call outcome cleanly in the system, first time
- Resolve straightforward issues on the call; escalate the rest with clear notes
- Meet call quality, handling time and customer satisfaction targets
- Follow scripts and compliance requirements without sounding robotic
What You Will Be Doing Day-to-Day
Your shift runs on rhythm: headset on, queue live, one caller at a time getting your full attention. Between calls you wrap up notes fast and accurately, so the next agent - or tomorrow's you - has the full picture.
You will hit your numbers by being consistent, not rushed, and you will flag anything odd - a broken process, a recurring complaint - to the team leader who can fix it upstream.
This suits a South African professional with call centre experience who genuinely likes people, keeps energy up through a full shift, and takes quiet pride in clean stats.
If you are based in South Africa with clear spoken English and proven phone experience, this is a stable remote role with a UK employer that treats agents as professionals. Apply today.
Requirements
- 1+ years' call centre or high-volume phone experience
- Clear, friendly spoken English with professional call control
- Proven reliability: stable fibre internet, backup power for load shedding, and a quiet home office
- Comfortable with tech tools: call systems or diallers, CRMs, and Google Workspace or Microsoft 365
- Accurate, fast note-taking and after-call wrap-up
- Consistent, punctual and dependable across full shifts
Benefits
Full-time remote position working for a UK-based employer. Competitive salary paid in ZAR. Long-term stable role. Supportive team environment. Direct access to founder-led business.