Landside Analyst
Location: Guatemala City, Guatemala
Work Type: Full-time Permanent
Work Arrangement: On-site
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. Saturday until 12:00 noon.
Opportunity
At Maersk, we connect and simplify global supply chains for our customers. We are looking for a proactive and customer-focused Landside Analyst to support inland transportation operations and ensure an efficient, reliable, and differentiated customer experience.
This role plays a key part in coordinating inland transportation activities, maintaining strong relationships with customers, vendors, and internal stakeholders, while ensuring operational excellence throughout the transportation journey.
The ideal candidate is adaptable, service-oriented, highly organized, and thrives in a fast-paced logistics environment.
Key Responsibilities
- Coordinate inland transportation activities to ensure timely and efficient cargo movement.
- Manage transportation requests across different service modes including drayage, cross-border, store-door and standalone transportation services.
- Monitor shipment milestones and proactively communicate updates to customers and stakeholders.
- Identify, investigate and resolve transportation-related issues impacting service delivery.
- Collaborate closely with Customer Experience, Commercial, Equipment, Procurement, Vendor Performance, Business Development, and Operations teams.
- Maintain accurate operational records, customer requirements, SOPs and transportation documentation.
- Ensure compliance with company standards, transportation regulations and operational procedures.
- Support continuous improvement initiatives to enhance transportation efficiency and customer satisfaction.
- Provide visibility and operational updates to internal and external stakeholders.
- Build strong relationships with transportation vendors and service providers.
We Are Looking For
- Bachelor's Degree in Logistics, Supply Chain, Business Administration, International Trade or related field.
- 1-2 years of experience in transportation, logistics, freight forwarding, supply chain, customer service or related operational environments.
- Understanding of inland transportation and logistics processes.
- Strong communication and stakeholder management skills.
- Ability to manage multiple priorities and work under pressure.
- Strong problem-solving and analytical mindset.
- Customer-centric attitude and service orientation.
- Team player with willingness to learn and adapt to changing business requirements.
- Intermediate English required.
- Fluent Spanish required.
- Proficiency in Microsoft Office applications, especially Excel.
- Basic knowledge of Power BI is considered an advantage. #LI-MP1.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.