People Operations Lead

People Operations Lead LocationLondonEmployment TypeFull timeLocation TypeOn-siteDepartmentPeople OperationsDeadline to ApplyJuly 31, 2026 at 1:00 AM MSTAbout UsWe’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services.Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features.We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation.Here’s a little more:Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world)Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and moreBuilt by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our missionTruly global team - 250+ people, 50+ nationalities, 50+ languagesGuided by our values - ownership, impact, humility, and heart - in deed, not just wordAbout the Role:Taptap Send is seeking a systems-minded leader to drive our People Operations function. This senior, high-ownership role goes beyond traditional HR, requiring an operator who views People Operations as a scalable, automated system that supports our fast-growing global team. As the leader of this function, you will set the strategic direction and design the infrastructure that enables us to scale efficiently. We are looking for someone energised by transforming manual workflows into elegant, automated solutions and who is passionate about developing a team that directly improves the employee experience across our global markets.What you'll do:Lead, mentor, and develop the People Operations team; setting direction, raising the bar on execution, and building the function’s capability as TTS scalesOwn the People Operations strategy and AI-enabled transformation agenda, designing scalable systems and automation across payroll, compensation, reporting, and operational workflows to achieve 80–90% automation of day-to-day processesBuild the people data infrastructure and self-serve dashboards across headcount, attrition, hiring pipeline, and compensation, enabling leadership to make workforce decisions with confidenceOwn compensation and role governance, including salary banding, benchmarking, and levelling frameworks, keeping TTS competitive and consistent as we scaleAct as a trusted advisor to senior leaders across Finance, Legal, and the wider business, serving as the connective tissue between people data and business planning.Institutionalise goal-setting and management operations across the organisationOwn the knowledge function; keeping the knowledge centre and internal Q&A current, accessible, and self-serveDefine what “great” looks like for People Operations at a high-growth fintech, and shape the future operating model as we expand into new markets over the next 12–24 monthsWhat you'll need:8+ years in a high-performing, analytical environment; consulting, business operations, finance, or a fast-growing startup, including experience leading a function or teamStrategic and transformative mindset; you are capable of rethinking traditional processes to drive organisational change and deliver long-term business impactStrong track record of building systems and processes from scratch and owning them at scaleHighly analytical;...