Intake Support Administrator

Job Description

What is the opportunity?

This position is responsible for managing the receipt and distribution of all incoming electronic mail and paper mail within CCS as well as all operational support functions. This must be completed accurately and in a timely manner to support the uninterrupted and accurate coding of policy’s and disbursement of compensation to advisors and distribution and access of client information to advisors.

What will you do?

• Triage e-mail for Contracting and Compensation general mailbox, correctly distribute the mail and faxes based on advisor and type of request including error reports, co-ordinate and distribute all new business referrals, Agent of Record Changes, and assignments from multiple administration systems

• Process time sensitive tasks within specified standards such as Segregated Funds, Ready to Issue, GSI and NB referrals

• Pull reports from Apexa to ensure proper distribution, and send out daily BIC confirmation emails from generic mailbox

• Manage common areas to support privacy lock-up to include file rooms, cabinets and printers, and file scanning requests

• Management of all off-site storage and file retrieval to include file purges and off-site tracking documentation   

• Partner with other members of the CCS team to effectively manage and resolve issues, escalate any contracting or compensation administration issue of concern as it affects risk, reputation or financial outcomes to CCS Management

What will you need to succeed?  

Must have:

• Previous work experience in the finance industry with strong written, verbal and electronic communication skills

• Strong working knowledge of Microsoft Office

• Self-motivated and able to work with minimal supervision

• Ability to work effectively with others and be perceived as a team player

• Ability to work under pressure to meet deadlines

• Good attention to detail and Strong time management skills

Nice to Have:

• Bilingualism (English and French)

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans

• Competitive pay and high-earning potential

• All the tools, training, and team support you need to grow your career

• Flexible work/life balance options

• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Active Learning, Communication, Computer Literacy, Critical Thinking, Customer Service, Customer Service Administration, Data Entry, Multitasking, Office Administration, Operational Delivery, Problem Solving, Process Improvements, Time Management

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-21

Application Deadline:

2026-08-07

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$40,000.00 - $60,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.