Position Overview:
Diligent is seeking a Senior HR Operations Analyst to own the administration, compliance, and ongoing development of our leave of absence program. This position will focus on HR compliance, operational excellence, and administrative support, ensuring that the organization adheres to all relevant labour laws, regulations, and internal policies. The Senior HR Operations Analyst will work closely with HR leadership and cross-functional partners to streamline processes, enhance HR systems, improve controls, and support key HR initiatives, focused on leave of absence administration.
Key Responsibilities
- Responsible for the administration, ongoing optimization, and maintenance of employee leaves of absence.
- Maintain, review, and update HR policies and procedures to ensure compliance with legal requirements and alignment with business needs.
- Manage the full lifecycle of leave cases, including intake, eligibility, documentation, approval, extension, and return to work, serving as the primary point of contact for employees and managers throughout.
- Stay informed about changes in labour laws and regulations and provide recommendations to HR leadership on necessary adjustments to policies, processes, and controls.
- Assist in the preparation and submission of required regulatory reports and respond to internal requests for HR information, reporting, and data analysis. Maintain accurate, confidential, audit-ready leave records and documentation in Workday HRIS.
- Support the HR vendor contracts process and billing in partnership with various HR teams, Procurement, and AP, while helping to identify process improvements and ensure accuracy and timeliness.
- Conduct regular audits of HR practices, processes, and records to ensure compliance, identify risks, and recommend corrective actions where needed.
- Provide operational and administrative support to HR leadership, including preparing reports, developing communications, and coordinating initiatives with a high degree of independence.
- Partner with cross-functional stakeholders to improve HR processes, strengthen documentation, and enhance the effectiveness of HR systems and workflows. Partner with Payroll to ensure accurate pay treatment throughout leave, including statutory payments, top-ups, benefit offsets, and retrospective corrections.
- Lead or support ad-hoc HR projects and tasks, as needed.
Required Experience/Skills
- 5-7 years of experience in an HR operations, leave administration, or a related HR role, including substantial hands-on leave of absence case management.
- Strong knowledge of HR processes, compliance requirements, and employment-related policies, with particular focus on Irish employment and leave legislation and practical experience administering Irish statutory leave entitlements.
- Superior attention to detail, organizational skills, analytical capabilities, and problem-solving abilities.
- Proven discretion and sound judgment handling confidential medical information and sensitive personal circumstances.
- killed at utilizing MS Office tools (Word, Excel, Outlook etc.) and comfortable working with HR systems and reporting tools.
- Excellent verbal and written communication skills, with the ability to explain complex entitlements clearly and empathetically to employees and managers.
- Ability to work independently, exercise sound judgment, and build effective partnerships across teams.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.
Please find the link to our candidate privacy policy here: https://www.diligent.com/legal/candidate-privacy
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.