Client Success Manager

Singapore - hybrid

Intapp’s Client Success team is the engine behind long-term client partnerships across our Private Capital Markets customer base . As a Client Success Manager, you’ll own the post-sale relationship for a portfolio of SMB, Mid-Market, and Enterprise accounts — ensuring clients realise the full value of Intapp’s platform, renew with confidence, and grow alongside us. This is a high-impact, highly visible role where your ability to build trust, spot risk early, and act with urgency directly shapes client outcomes and company growth.

Day to day, you’ll run structured business reviews, develop scalable engagement playbooks, and serve as the critical link between your clients and Intapp’s product, engineering, and sales teams. You’ll need a working knowledge of professional and financial services workflows, strong analytical instincts to interpret product usage data, and the communication skills to influence both senior client stakeholders and internal teams. Experience in B2B SaaS client success, account management, or a closely related field is essential.

What you will do

As a Client Success Manager, you can expect to:

• Own client relationships end to end — from onboarding and adoption through to renewal and expansion — with a clear focus on reducing churn and growing account value across SMB, Mid-Market, and Enterprise segments.
• Act as the voice of the client to Product by capturing and logging feature requests and pain points with clear business impact statements, reviewing the backlog with the Product team, advocating for high-priority items during roadmap planning, and closing the loop with clients.
• Deliver tailored, high-touch engagement strategies for Mid-Market and Enterprise accounts — including regular business reviews and strategic planning sessions — while building and executing scalable, automated playbooks for SMB customers.
• Maintain accurate visibility into account health, contract timelines, and stakeholder alignment so you can forecast renewals reliably and flag risk early to the wider team.
• Identify and progress upsell and cross-sell opportunities by combining an understanding of client goals, product usage patterns, and evolving needs — partnering closely with Sales to develop and execute expansion strategies.

What you will need

Intapp is looking for intellectually curious, self-motivated professionals who like to get hands-on to contribute to the overall success of the business and their team. To apply for this Client Success Manager role, you will ideally have:

• Proven experience in a B2B SaaS client success, account management, or customer-facing role, with a track record of managing complex, multi-stakeholder accounts through the full post-sale lifecycle.
• A consultative approach to client engagement — you ask the right questions, listen carefully, and translate what you learn into actionable plans that deliver measurable value.
• Strong analytical skills and comfort working with product usage data, CRM systems, and health-scoring tools to drive decisions and prioritise effort.
• Excellent written and verbal communication skills, with the confidence to present to and influence senior stakeholders both at client organisations and internally.
• An organised, detail-oriented working style with the ability to manage a large, varied portfolio without losing sight of the accounts or moments that need more attention.
• Familiarity with professional or financial services workflows — experience working with legal, accounting, investment management, or real assets clients is a strong advantage.

What you will gain at Intapp

At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energised throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programmes and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching programme for the causes you care about.

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.