eCommerce Business Analyst & Project Coordinator

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox eCommerce Business Analyst & Project CoordinatorFull-timeCompany DescriptionAbout MirantisMirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy.Job DescriptionChannel OperationsOwn the day-to-day health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings — accuracy, availability, and completeness.Coordinate product onboarding, updates, and deprecations across all three channels: pricing, SKUs, entitlements, descriptions, and media assets.Manage private offer workflows (AWS/Azure) end-to-end: initiation, approval, fulfillment, and post-sale handoff to Customer Success.Liaise with AWS/Azure partner teams on listing certification, metering integration, and marketplace program requirements.Project & Delivery CoordinationMaintain a consolidated project tracker (Jira) across all active eCommerce initiatives — launches, integrations, catalog changes, and process improvements.Run sprint planning, status meetings, and async standups; surface blockers early with clear context and a proposed path to resolution.Author and maintain RAID logs, decision records, and stakeholder updates throughout delivery.Coordinate UAT cycles: define test cases, assign testers, consolidate results, and own sign-off.Drive process automation with an AI-first mindset — identify repetitive workflows and lead their automation using available AI tooling, including Claude Enterprise.Business AnalysisElicit, document, and validate functional requirements for eCommerce initiatives: listings, checkout flows, entitlement logic, pricing models, and integration changes.Produce BRDs, user stories with acceptance criteria, process maps, and data flow diagrams that Engineering and QA can act on without clarification loops.Map end-to-end data flows across the commerce stack — Webstore → NetSuite ERP → AWS/Azure metering APIs — and document integration gaps with proposed solutions.Serve as the subject-matter expert on AWS and Azure Marketplace technical requirements: metering, SaaS contract integration, and private offer mechanics.Reporting & Cross-functional CollaborationProduce weekly and monthly status reports for Business Apps & Integration leadership, Finance, and Sales — covering channel activity, launch status, fulfillment health, and key commerce metrics.Build and maintain dashboards (Looker / Snowflake / Google Sheets) tracking GMV, conversion, average order value, fulfillment SLA, and entitlement activation.Act as the primary coordination point with Finance — align on order volumes, entitlement provisioning, and period-close data requirements.Partner with Sales to provide marketplace deal analytics and fulfillment visibility that supports pipeline reviews and forecasting.Document and maintain SOPs for recurring commerce operations: listing updates, promo setup, refund processing, and entitlement provisioning.QualificationsMust-have2+ years in a business analysis or project coordination role covering digital commerce, SaaS licensing, or cloud marketplace channels.Hands-on experience with AWS Marketplace or Azure Marketplace — listing management, private offers, metering, or SaaS...