Systems Specialist, Lifecycle Marketing

Systems Specialist, Lifecycle Marketing LocationRemote - United StatesEmployment TypeFull timeLocation TypeRemoteDepartmentGrowthCompensationZone 1$77K – $106KZone 2$69K – $95KSuperhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs.This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs’ collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.Build Love 💜:At Superhuman, we have a deep understanding of how to build products that people love. We incorporate fun and play, infusing magic and joy to create experiences that amaze and delight. It all starts with the right team — a team that deeply cares about values, customers, and each other.Create Massive Impact 🚀:Our lifecycle marketing engine runs on a foundation of reliable, well-maintained systems. The data pipelines, sync configurations, and technical integrations that power our campaigns don’t manage themselves — and getting them right directly affects how we reach and retain millions of users. This role sits at that foundation, keeping it solid so the broader team can move fast and build with confidence.The OpportunityAs Lifecycle Marketing Systems Specialist, you will serve as a technical generalist and hands-on executor within Superhuman’s Lifecycle Marketing Operations team, reporting to the Senior Manager, Marketing Systems Architecture.This is a high-execution, detail-oriented role for someone who thrives in the weeds of martech systems — someone who finds satisfaction in keeping complex platforms running cleanly, resolving the technical friction that slows teams down, and being the connective tissue between marketing and engineering. You won’t just support programs — you’ll own the operational infrastructure that makes them possible and have the opportunity to build your own solutions leveraging the latest AI technologies. .You’ll take on the day-to-day technical work that keeps our lifecycle systems healthy and our teams unblocked, freeing up senior capacity for strategic and product-level work.In this role, you will: Act as the technical backbone of the lifecycle marketing operations function, owning platform administration and day-to-day execution across martech systemsAdminister and maintain Hightouch as the primary reverse ETL platform — including managing parent models, building and updating audience syncs, reviewing and approving sync requests, and ensuring sync health across destinationsServe as the first line of support for martech systems issues, triaging problems, diagnosing root causes, and either resolving them directly or escalating with clear context to engineeringPartner with engineering and marketing teams to support technical implementations — translating requirements between stakeholders, coordinating handoffs, and helping drive work to completionMonitor sync performance and pipeline integrity, proactively catching failures, data inconsistencies, or configuration drift before they impact campaignsMaintain and document platform configurations, data models, and operational processes, ensuring the...