Pricing Specialist-Senior Executive-Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Pricing Specialist to support customer pricing activities, quotation management, and order conversion processes within a telecommunications environment. The role focuses on delivering accurate customer quotations, managing stakeholder relationships, supporting customer requests, and ensuring a positive customer experience through timely communication and effective coordination with internal and external partners. This opportunity is suited to individuals with up to two years of experience in pricing, quoting, customer management, or telecom operations who are keen to develop their expertise in a customer-facing environment

What you’ll do

• Manage customer interactions relating to pricing, quotations, order conversion, and feedback.
• Maintain pricing inventories and support customer account activities.
• Evaluate and respond to business requests from wholesale providers and partners.
• Submit accurate quotations and ensure right-first-time delivery.
• Monitor and resolve customer issues within agreed timelines and service commitments.
• Collaborate with account management, delivery, billing, feasibility, and customer-facing teams to support successful order fulfilment.
• Ensure customers receive clear and timely communication regarding their requests and progress updates.
• Coordinate with cross-functional teams to manage customer orders and improve service outcomes.
• Identify opportunities to improve operational processes, efficiency, and service quality.

Who you are

• Graduate in B.Sc., B.E., or B.Tech.
• 0 to 2 years of experience in quoting, pricing management, customer service, or related areas.
• Strong written and verbal communication skills in English; German language skills are advantageous for supporting the German team.
• Understanding of telecommunications fundamentals and telecom products.
• Knowledge of WAN (MPLS-based) technologies and telecommunications services.
• Experience in stakeholder, partner, or customer management.
• Ability to work effectively under pressure and manage multiple priorities.
• Strong interpersonal, presentation, and collaboration skills.
• Customer-focused with a commitment to service excellence and continuous improvement.
• Finance knowledge is advantageous.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to customer-facing pricing and quotation management activities within a global telecommunications organisation.
• Opportunity to collaborate with account management, delivery, billing, and operational teams across multiple business functions.
• Experience working with customer service commitments, service level agreements, and operational delivery processes.
• A platform to contribute to process improvement initiatives and operational excellence.
• Development within a collaborative and customer-focused environment.

What skills you will learn

• Pricing and quotation management methodologies.
• Telecom order processing and order-to-cash operational knowledge
• Customer relationship and stakeholder management techniques
• Cross-functional collaboration and service delivery coordination.
• Process improvement, problem-solving, and service optimisation skills
• Exposure to telecommunications products, services, and customer lifecycle management.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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