Speaker Operations Manager - Shoptalk

About Us

We're Hyve, the organizer of the world's fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world's leading companies, our platforms play a critical role in their strategies, helping them enter new markets, accelerate growth, and connect with the people who matter most.

Our RetailTech portfolio includes Shoptalk and Groceryshop, two of the world's leading retail events. Together, they bring thousands of retailers, brands, technology companies, investors, and industry leaders together to shape the future of retail and commerce through world-class content, curated meetings, networking, and unforgettable event experiences.

As we continue to grow, we're looking for passionate, customer-focused professionals who thrive in a fast-paced environment and are excited by the opportunity to deliver exceptional experiences for some of the industry's most influential speakers.

Role Overview

The Speaker Operations Manager is responsible for delivering a seamless end-to-end experience for speakers across the event lifecycle. As the primary point of contact for speakers and their teams, this role ensures clear communication, effective coordination, and exceptional customer service from onboarding through to onsite delivery.

Working closely with the Content, Marketing, and Operations teams, the Speaker Operations Manager manages speaker communications, agendas, assets, and event technology while ensuring senior speakers receive a high level of support that makes their participation effortless.

Key Responsibilities

• Manage the speaker onboarding process and act as the main point of contact for speakers and their teams throughout the event cycle.
• Write and send scheduled speaker communications and manage the speaker inbox, responding promptly to queries.
• Collect and distribute speaker assets, ensuring all information is accurate and shared with relevant teams.
• Work closely with the Content team to maintain internal documentation and manage agenda updates throughout the planning cycle.
• Keep the event website, speaker pages, and onsite event app up to date with agenda and speaker information.
• Collaborate with the Marketing team to proof speaker campaigns and coordinate promotional assets.
• Organise speaker gifts.
• Coordinate speaker presentations with AV suppliers and provide information for onsite event systems.
• Create Run of Show documents and brief Stage Managers ahead of the event.
• Travel to events to manage the onsite speaker experience, including speaker check-in, the Speaker Lounge, and speaker logistics.
• Coordinate temporary staff to ensure a professional and welcoming speaker environment.
• Deliver an exceptional level of service to all speakers, ensuring their experience is smooth, professional, and enjoyable.

Skills & Experience

We're looking for someone who enjoys building relationships, thrives on organisation, and takes pride in delivering exceptional customer experiences.

You'll ideally bring:

• Experience in event operations, conference production, or stakeholder management.
• Excellent organisation and project management skills with the ability to manage multiple deadlines.
• Strong written and verbal communication skills.
• Exceptional attention to detail and a proactive approach to problem solving.
• Confidence building relationships with senior stakeholders and working collaboratively across teams.
• A customer-focused, adaptable mindset with a willingness to travel to support onsite event delivery.

Location & Working Arrangements

• Salary: $65,000–$70,000 base salary plus annual performance bonus.
• Location: New York City is preferred.
• Remote Working: We are open to remote candidates located in the Northeastern United States for the right person and skill set.
• Working Hours: This role supports our US RetailTech portfolio and operates primarily on East Coast business hours.
• Travel: Regular domestic and international travel is required to support Shoptalk, Groceryshop, and other RetailTech events, together with occasional team meetings and planning sessions.

Benefits

At Hyve, we believe our people are our greatest asset. Alongside a competitive salary and bonus opportunity, you'll enjoy:

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Annual performance bonus.
• Generous paid time off and company holidays.
• Flexible working arrangements.
• Apple laptop and home office equipment.
• Learning and development opportunities.
• Employee Assistance Program.
• The opportunity to work on Shoptalk and Groceryshop, two of the world's most influential retail events, alongside an ambitious, collaborative team that is redefining how the retail industry connects.