L2 operations Engineer NC BSS Suite

Own operational health and stability of the production environment; provide proactive monitoring and assurance activities. Lead technical triage, coordinate investigations, drive incident resolution and perform root-cause analysis across NetCracker components (CRM, Billing, Order Management, etc.). Manage end-to-end bill run activities (mid-month and month-end), including pre-bill checks, mock bill runs and post-bill validations. Perform Linux/Unix administration, troubleshoot performance issues, resolve bottlenecks and tune the platform using scripting and database tools. Coordinate and execute releases, patches and configuration changes with minimal service disruption; validate post-change behavior. Act as main point of contact for internal teams and clients; build strong relationships with customer IT/business stakeholders and advocate for customer needs. Maintain runbooks, produce post-incident reports and contribute to process and automation improvements. 4-8+ years of progressive technical/application support experience within the BSS/OSS domain. Strong domain knowledge of NetCracker BSS Suite (OCS, CSRD, TOMS, NRM, RBM, B2B). Proficiency in Unix/Linux administration and Shell/Perl scripting. Solid SQL skills for billing investigations and database analysis. Experience analyzing system performance using thread-dump analysis, monitoring tools and database investigation techniques. Excellent verbal and written English; proven customer-facing communication skills. Desirable: Degree in Computer Science, IT, Telecommunications or equivalent experience. “All academic credentials must be from recognized and accredited institutions and are further subject to verification.”