Team Manager Customer Experience
Bangalore, India · Karnataka, IndiaFull-timePosted Jul 15, 2026
About Alorica India:
Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.
100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.
The world’s largest provider of customer experiences to North American consumers.
14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).
We Serve More than 200 Major Clients Worldwide, Including:
Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.
100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.
The world’s largest provider of customer experiences to North American consumers.
14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).
We Serve More than 200 Major Clients Worldwide, Including:
- 4 of the top 5 wireless providers
- 4 of the top 8 healthcare companies on the Fortune 500
- 4 of the top 10 banks on the Fortune 500
- 5 of the world’s largest retailers
- 4 of the top 10 largest car manufacturers
- 10 of the top 20 regulated utility companies
- 3 of the 5 largest technology companies
- Provide customer support and resolve customer queries via call.
- Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
- Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Candidate should be flexible to work in 24*7 environments (US Shift).
- Must be from international voice back-ground with Retail experience preferred. ·
- Min 1+ years of experience in the role ·
- Work from office only and rotational shifts ·
- Prior experience in managing mid-size operations unit (100-200 employees) ·
- Overall 10+ years of work experience in BPO industry ·
- Excellent communication (both written and skills), strong business acumen. ·
- Excellent knowledge in building content, reports etc. using MS PowerPoint, MS Excel ·
- Strong presentation skills (leadership presentation)