Bilingual Operations Specialist

Job Description

What is the role?

The Operation Specialist role receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services, processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

What will you do?

• Review Commercial Credit Requests (CCR) and ensure transaction details are clearly defined, clarify with Relationship Managers and/or Commercial Account Managers where required.
• Prepare the client Credit Agreements incorporating standard/non-standard verbiage and ensuring all terms and conditions as outlined on the approved CCR are included.
• Prepare security document(s) as outlined in the approved CCR.
• Effectively complete Agreements with a Client first and doing it right the first-time mindset.
• Continually adapt to change and be flexible to pivot where required.

Must-have:

• Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs. ​
• Keen ability to deliver on tight timelines and provide consistent service within established benchmarks contributing to the achievement of the business Client Service Commitments (CSC's)
• Adopts a growth mindset of continuous learning and adaptability, leads by example and demonstrates Leadership Model qualities and behaviors, positive and productive work environment on a continual daily basis.
• Proactively identifies and recommends solutions to recurring errors, service gaps and process efficiency and effectiveness enhancements.
• Ability to speak up and challenge the status quo where applicable for the greater good of RBC for positive client and employee impact
• Strong analytical and problem-solving skills, with a keen attention to detail. Accurately defines problems and identifies relevant factors while objectively considering alternatives and solutions in anticipation of positive client impact.
• Work schedule and business hours of 8:30am - 5pm, Monday to Friday (EST)

Nice-to-have:

• University degree or related equivalent experience.
• Previous experience in Commercial Banking and documentation preparation.
• Knowledge of Business Lending/credit policies, procedures, and Legal framework as it relates to Credit Transaction and Collateral Security Documentation including operational risk and mitigation techniques.
• Knowledge of Synergy, Pega, Odyssey, ECM, CMS, Sales Platform tools and loan fulfillment process
• Working knowledge of MS Office Suite

Job Skills

Adaptability, Adapt Quickly, Always Learn (Inactive), Analytical Thinking, Business Credit, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Drive to Impact (Inactive), Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-07

Application Deadline:

2026-08-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.