Customer Success Manager - I

Customer Success Manager - I LocationRemoteEmployment TypeFull timeLocation TypeRemoteDepartmentRevenuePeople Data Labs (PDL) is the provider of people and company data. We do the heavy lifting of data collection and standardization, so our customers can focus on building and scaling innovative, compliant data solutions. Our CSM team is a key ingredient, playing a central role in helping our customers realize the value of our data products.We are looking for individuals who can balance extreme ownership with a “one-team, one-dream” mindset. Our customers are trying to solve complex problems, and we only help them achieve their goals as a team. Experience with a more technical product or one with a significant API component will give you a leg up.We’re particularly interested in CSM candidates with varied backgrounds and broad skill sets. Onboarding, engaging, and renewing customers - Customer Success does it all here, and we’re building a team of CSMs that our customers can depend on for just about anything. This role is intended for early-career CSMs, ideally with 1-2 years of experience.Roles & ResponsibilitiesOwnership over a defined book of business with operational freedom and support to drive customer success and outcomesOwn and collaborate on the overall customer lifecycle, including onboarding, cadence, expansion, and renewalNegotiate and close customer contract renewalsWork jointly with Solutions Engineers, Data Consultants (sellers), to deliver the best customer experience possibleIdentify and track key metrics around product consumption and identify opportunities for optimization and/or expansionDevelop trusted advisor relationships with each of your customers through your knowledge of their goals with dataAct as an escalation point for your customers and interface closely with others at People Data Labs to drive great customer outcomesWhat We’re Looking ForYou are excited to be at a startupYou see yourself as the CEO of your book of businessYou immerse yourself in the customer’s worldYou are interested in how people use data to innovateYou leverage a consultative approach with your customersYou are an excellent storytellerYou’ve directly negotiated and closed renewalsYou’ve supported a technical product or an API productYou’ve been a CSM for 1-2+ yearsBenefitsStock optionsCompetitive salariesUnlimited paid time offMedical, dental, & vision insuranceHealth, fitness, and office stipendsThe permanent ability to work wherever and however you wantCompensation: $100K Base / $25K Commission / $125K OTEWhy People Data Labs?Great People make great teams. It is as simple and elegant as that. We believe in building highly functional, energetic, and engaging teams to serve our customers. People, Customers, Shareholders, in that order, sets us up for success and delivering on our promises.If all of that sounds good to you, we can’t wait to hear from you and build something amazing together!Check out our latest company kickoff video to get a taste of our company culture:Additional InfoBoth Founders Fund (Asana, Facebook, Flexport, Lyft, Palantir, SpaceX, Stripe, Twilio, Wish) and Craft Ventures (Affirm, Eventbrite, Facebook, Intercom, Neuralink, Productboard, Quora, Reddit, SpaceX, and many many more), two top-tier engineering-focused VC firms have vested their trust in us delivering on that promise.People Data Labs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Applicant Privacy Policy (Includes California Disclosures) https://privacy.peopledatalabs.com/policies?name=applicant-privacy-policyApply...