Description:
The Product Analyst will support stakeholders and products in our Open Banking Division.
Main Job Tasks and Responsibilities:
- Support client facing product team communications.
- Manage external doc site updates & ensure content accuracy over time.
- Coordinate with Evolve marketing team on release notes + announcements.
- Draft & publish root cause analysis statements.
- Manage product status board notifications in case of service issues.
- Support client issue MGMT + clients research requests.
- Review data extracts discrepancies and reported transaction anomalies.
- Query data tables & review data reporting for themes and discrepancies.
- Address inbound ticket requests from internal teams & provide timely feedback.
- Coordinate between internal stakeholders to enable progress.
- Obtain consensus across multiple departmental stakeholders.
- Develop project timelines based on internal discussions.
- Track project milestone completion with ownership mindset.
- Track and manage multiple efforts at once and identify themes across separate issues.
Education and Experience:
- Bachelor's degree, ideally in finance, business, or computer science.
- 5 years related payments experience accepted in leu of Bachelor's degree.
- 2 years working in payments industry at bank, FinTech, ISO or equivalen.t
- 2 years of experience managing SaaS or financial products.
- Demonstrated history of working with technical and operational teams.
Key Competencies:
- Strong communication skills and ability to distill complex concepts into problem statements.
- Prior experience with designing and troubleshooting data extracts, APIs and payment processing.
- Ability to query data tables and identify patterns and failure points across the payment life cycle.
- Must be solutions oriented and advocate for positive client experience.
- Technical Skills: SQL, Power BI, Markdown.
- UI Skills: ADO/Zendesk (or similar ticketing system), ReadMe.