Senior Office 365 Operations Specialist

Webroot

San Antonio, TX$43.6k–$54.5kPosted Aug 1, 2026

OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT Come make a difference with a great team!The incumbent will perform responsibilities associated with the functions of document preparation, scanning, and visual comparison following operations and processes for customer applications in a production environment. The incumbent will perform the typical responsibilities associated with the functions of document capture operations in an efficient manner. Errors have the potential for causing delay, expense and/or disruption. YOU ARE GREAT ATDocument Preparation will consist of:<ul style="margin-bottom: 4.0pt; margin-top: 0.0px;"><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Prepare documents according to customer specifications</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Remove paper clips and staples</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Burst multi-part forms into individual pages</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Tape small documents</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Repair pages as necessary</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Make copies required</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Arrange and straighten papers for proper feeding through scanner</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Maintain document order</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Must maintain established quota set for each project</li></ul>Document Scanning will consist of:<ul style="margin-top: 0.0in; margin-bottom: 4.0pt;"><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Will scan pre-prepped boxes of documents according to customer specifications on a high-speed scanner</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Keep correct records of batches scanned</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Scan pages into batches for a pre-determined image count</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Responsible for correct document breaks</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Responsible for image quality and correcting poor images</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Maintain document order</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Responsible for basic scanner maintenance</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Communicate any issues with the scanner or software to supervisor</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Moderate computer skills required to operate scanning programs</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Must maintain established images per hour quota set for each project</li></ul> Document Quality Assurance & Indexing will consist of:<ul style="margin-top: 0.0in; margin-bottom: 4.0pt;"><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Verify image quality and readability after scanning</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Keep correct records of batches verified</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">If quality issue is detected, rescan corrected image</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Responsible for removing document break patch papers</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Responsible for image quality</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Maintain document order</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Knowledge-based data entry including a decision-making process to determine, through investigation, that each individual field is populated with correct information retrieved from various sources</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Must maintain established images per hour quota set for each project</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Able to type 40 wpm</li><li style="margin: 0.0in 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Moderate computer skills required to operate document imaging programs</li><li style="margin: 3.0pt 0.0in 4.0pt 24.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Other duties as assigned by incumbent’s supervisor</li></ul> Microfilm and Large Format Scanning will consist of:<ul style="margin-top: 0.0in; margin-bottom: 4.0pt;"><li style="margin: 0.0in 0.0in 4.0pt 29.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Pull reel, microfiche, jackets, comm fiche and large format according to how they were delivered.</li><li style="margin: 0.0in 0.0in 4.0pt 29.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Adjust and record settings before scanning is initiated.</li><li style="margin: 0.0in 0.0in 4.0pt 29.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">For audit purposes verify quality image and index if necessary.</li></ul> Exports will consist of:<ul style="margin-top: 0.0in; margin-bottom: 4.0pt;"><li style="margin: 0.0in 0.0in 4.0pt 48.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Migrating images and data</li><li style="margin: 0.0in 0.0in 4.0pt 48.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Prepare for delivery</li></ul> Staff Support will consist of:<ul style="margin-top: 0.0in; margin-bottom: 4.0pt;"><li style="margin: 0.0in 0.0in 4.0pt 43.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Training new hires.</li><li style="margin: 0.0in 0.0in 4.0pt 43.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Reporting</li><li style="margin: 0.0in 0.0in 4.0pt 43.0px; font-size: 12.0pt; font-family: arial, helvetica, sans-serif;">Back up supervisors</li></ul> WHAT YOU NEED TO SUCCEEDHigh School Diploma or equivalent required. Basic reading, writing, and math skills are necessary to follow written orders/instructions and to maintain records. Intermediate computer skills required (word, excel, outlook, etc.)Excellent hand-eye coordination and manual dexterity High attention to detailAbility to work with minimal supervision and maintain a high level of performanceWorking quickly without compromising qualityPrioritization and time management skillsMust be able to lift 35 pounds - continuous requirement through shiftMust be able to work in a structured, fast-paced, production-mailroom environmentMust be able to multi-task Due to the confidential nature of our business, cell phones and electronic devices, are not allowed on the production floor during work hours. This policy is strictly enforced.ONE LAST THINGOpenText is more than a global technology leader—we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter. OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our <a href="https://www.opentext.com/assets/documents/en-US/pdf/opentext-equal-employment-opportunity-statement-of-policy-us-en.pdf">Equal Employment Opportunity Statement of Policy</a> which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at <a href="https://help.opentext.com/portal/site/selfservice?customView=newTicket">Ask HR</a>. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.Salary Range: $43,600 - $54,500; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.California Residents: The pay range above is a reasonable estimate of salary based on pay scale, candidate experience, skills, and education. In addition to the comprehensive benefits noted above, the role may be eligible for bonus or commissions.AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.