Exceptional Hospitality Starts with You
The Lobby Host serves as the visible face of the hotel, welcoming guests with warmth, energy, and confidence while ensuring that every guest feels valued, recognized, and cared for from arrival through departure and ideally before they even leave the hotel.
The role combines hospitality, emotional intelligence, local expertise, commercial awareness, and service recovery to create exceptional guest experiences and support Hilton's commitment to "Make It Right."
Here's what you'll do during a typical day:
Guest Welcome & Arrival Experience
- Deliver a warm, personalized, and memorable Hilton welcome.
- Proactively engage guests in the lobby and public areas.
- Create positive first impressions and establish immediate rapport.
- Assist guests with wayfinding and hotel orientation.
Iconic Hosting & Guest Engagement
- Create genuine connections and memorable experiences.
- Recognize returning guests and Hilton Honors members.
- Personalize interactions based on guest preferences and occasions.
- Share curated local recommendations and insider experiences.
Guest Satisfaction & Make It Right
- Identify service concerns before they escalate.
- Take ownership of guest issues and coordinate resolutions.
- Empower guests through prompt and decisive action.
- Ensure every guest concern is resolved with care and professionalism.
Memorable Departures
- Create heartfelt departure experiences.
- Seek feedback about the guest stay.
- Thank guests sincerely for choosing Hilton.
- Inspire guest loyalty and future return visits.
Revenue & Commercial Support
- Promote hotel outlets, dining experiences, spa facilities, and hotel services.
- Support restaurant reservations and guest bookings.
- Identify opportunities for thoughtful upselling.
- Increase guest awareness of hotel amenities and experiences.
Lobby Presence & Operational Awareness
- Monitor guest flow and queue management.
- Support lobby readiness and atmosphere.
- Communicate guest feedback and operational concerns with relevant departments.
- Maintain an active and visible presence throughout the lobby.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.