Application Development & Support Specialist

Job Description

Product Specialist – Supply Chain

Position Summary

The Product Specialist – Supply Chain drives value creation and regional business outcomes by evolving ERP product capabilities through targeted enhancements and projects while supporting Product Owners in achieving global convergence.

Positioned at the intersection of strong business proximity and high standardization, the Product Specialist acts as a key enabler of ERP product evolution across the organization.

The Supply Chain Product Specialist will support the following functional areas:

• Purchasing
• Sourcing
• Purchase Requisitions
• Purchase Orders
• Planning / Material Requirements Planning (MRP)

 

Key Responsibilities

• Design and deliver ERP enhancements and process improvements.
• Translate business requirements into scalable, standardized ERP solutions.
• Ensure enhancements align with regional and global business strategies.
• Consolidate local process variations into a shared global ERP template, ensuring consistency across regions and alignment with the target operating model.
• Assess and reduce local customizations and process deviations by transitioning toward standardized, globally supported ERP solutions.
• Identify and eliminate duplicated or overlapping processes and solutions.
• Provide expert-level support for complex, non-standard, or recurring system issues.
• Perform root cause analysis of recurring issues and convert findings into enhancement backlog items.
• Transfer knowledge to Second-Level Support teams through playbooks, guidelines, and comprehensive documentation.

 

Key Performance Indicators (KPIs)

Application Stability

• Maintain and continuously improve system reliability, performance, and uptime.

Project Success

• Deliver enhancements and projects on time, within scope, and within budget.

Strategic Initiative Contribution

• Maximize time allocation toward strategic enhancement, standardization, and ERP convergence initiatives.

 

Key Interactions

Stakeholder Information Flow

Product Owner

Inbound:

• Architectural guidelines and product-specific priority direction.
• Detailed functional design inputs.

Outbound:

• Regional process considerations and ERP configuration implications.

Second-Level Support

Inbound:

• Critical ticket escalations.

Outbound:

• Specialist expertise and support for critical incidents.

Tech Factory

Outbound:

• Delivery priorities across Run, Enhance, and Converge activities.

 

Governance Touchpoints

Weekly – Enhancements & Demand Review

• Prioritize enhancement requests.
• Review delivery progress.
• Validate alignment with business objectives.

Bi-Weekly – Second-Level Enablement & Escalation Review

• Review escalations.
• Identify knowledge gaps.
• Define actions for process industrialization and continuous improvement.

Monthly – Product Governance & Roadmap Alignment

• Align regional roadmap priorities with global strategy.
• Assess value delivery and progress against objectives.

 

Minimum Qualifications

Experience

• 5+ years of experience in ERP implementation, support, or product management.
• Demonstrated experience driving ERP enhancements and process standardization across multiple regions.
• Proven ability to translate business requirements into scalable technical solutions.

 

Technical Expertise

• Strong functional knowledge and configuration experience in Oracle E-Business Suite.
• Proficiency in ServiceNow, including ticket management, workflows, and knowledge base management.
• Experience using SharePoint for documentation, collaboration, and knowledge sharing.
• Understanding of ERP convergence methodologies and global template design.

 

Professional Competencies

• Strong analytical and problem-solving skills with the ability to identify root causes and define sustainable solutions.
• Excellent communication skills with the ability to engage business stakeholders and technical teams effectively.
• Consultative mindset with the ability to provide structured, expert-level guidance.
• Ability to balance regional business requirements with global standardization objectives.
• Strong project management skills with the ability to manage multiple enhancement initiatives simultaneously.
• Knowledge transfer and mentoring capabilities, particularly for Senior-level roles.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

 

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

 

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

 

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

 

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs.  Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.  

 

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

 

Equal Opportunity Employer 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

 

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