Lead Site Reliability Engineer

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineering at JPMorgan Chase within the Chief Technology Office, Identity & Access Management team, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact.

Job responsibilities

• Lead SRE practices that balance delivery speed, efficiency, and system stability 
• Partner with engineering peers and senior stakeholders to drive strong, shared outcomes 
• Scale SRE adoption across application and platform teams 
• Set reliability expectations and show progress through stability and reliability metrics 
• Run blameless, data-driven post-incident reviews and regular debriefs to turn lessons into improvements 
• Build a continuous-improvement culture by gathering feedback and improving the customer experience 
• Coach entry- to mid-level engineers and promote knowledge sharing through internal forums and communities 
• Uses enterprise-authorized AI capabilities within the work environment to accelerate major-incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Leads reuse-first adoption of AI-assisted reliability workflows across SDLC/toolchain practices (e.g., CI/CD quality checks, test/validation automation, and operational readiness), ensuring traceability/auditability, resiliency, and security controls.

Required qualifications, capabilities, and skills

• Formal training or certification in software engineering concepts plus 5+ years of applied experience 
• Advanced knowledge of SRE principles and a track record of implementing SRE across application and platform teams while avoiding common pitfalls 
• Experience leading technologists to manage and resolve complex technology issues at a firmwide level 
• Ability to influence team culture by championing innovation and driving change 
• Experience hiring, developing, and recognizing talent 
• Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab, Terraform) 
• Experience with containers and orchestration (e.g., Docker, Kubernetes, ECS) 
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to improve SRE workflows (e.g., incident investigation support and knowledge capture) with strong validation habits and awareness of data sensitivity.
• Ability to evaluate AI-assisted operational recommendations for correctness and risk, define appropriate guardrails for team usage, and ensure outcomes align to resiliency and security expectations.

Preferred qualifications, capabilities, and skills

• Ability to code, troubleshoot, and demonstrate strong data fluency
• Strong troubleshooting skills across common networking technologies and issues 
• Proficiency in at least one programming language (preferred: JavaScript, Go, Python) 
• Working knowledge of modern service and integration patterns, including GraphQL fundamentals, event-driven architecture (Kafka or equivalent), and observability/telemetry with OpenTelemetry
• Strong understanding of OS platforms and distributed architecture