Director of Operations-AI Skilling

AI-first Process design and execution: Owns and drives the AI first strategy and vision for the entire content lifecycle from first principles - ingestion, creation, publishing, localization and maintenance with continuous improvement methodologies, efficiencies and scale. Determines prioritization for process improvement, including optimizing, maintaining, and transforming current processes to increase efficiency and effectiveness for teams across the organization. Holds teams accountable for dependable, high-quality work and creates opportunities for automation with AI and agentification. Develops operations roadmap with clear end-to-end views of expected business outcomes for owned processes across the organization by leveraging data, research, and assessments. Guides stakeholder engagement rhythm to ensure engagement and alignment across teams to drive process outcomes. Leads the identification of alternative solutions and options to resolve challenges with executive business partners across the organization. Sponsors process design and the development of business outcomes for highly complex processes across the organization to assess process performance for teams across the organization. Oversees definition of yearly goals and creates solutions for anchoring to industry standards and process measures, implementing controls, maintaining compliance, optimizing customer experience, and helping to increase efficiency and reliability of business operations for teams across the organization. Analyzes data to benchmark and interpret key performance indicators (KPIs) to better understand highly complex processes and define and lead changes, if needed. Guides and recommends leadership direction and communicates findings to executive stakeholders to promote continuous feedback loops. Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Process Management M6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. Master's Degree in Engineering, Business, or related field AND 6+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years process management, process execution, process optimization, or related experience OR equivalent experience. 4+ years people management experience. Master's Degree in Engineering, Business, or related field AND 12+ years process management, process execution, process optimization, or related experience (e.g., data analytics) 7+ years people management experience. Lean, Business Process Management Professional, Change Management (e.g., Prosci), Six Sigma, and/or Agile certifications a plus. 12+ years of experience in process management, business operations, research operations, product operations, or a related discipline. 8+ years of experience leading complex, cross-functional operations, process transformation, or product operations programs at enterprise scale. 3+ years of experience managing supplier or vendor performance, operational budgets, and related governance controls. Experience working within product and design organizations is a plus. Experience in skilling, learning, credentialing, EdTech, or other digital learning environments is a plus. Experience leading publishing operations, content lifecycle management, or marketing insights in a digital publishing environment. Experience managing Process Managers, UX Designers, or other multidisciplinary operations and design professionals is a plus. Demonstrated experience using AI technologies and automation to transform and modernize business operations. Proven ability to identify, design, implement, and govern AI-driven process improvements at enterprise scale. Proven ability to analyze complex business challenges, synthesize data and insights, and translate findings into actionable strategies and measurable outcomes.