Customer Tech Support Specialist (Help Desk)

Overview

Customer Technical Support Specialist - Support II

JOB LOCATION: Dahlgren, Virginia

JOB STATUS: Full Time

CLEARANCE: Secret

TRAVEL: Less than 10%

SALARY: $57,000 to $61,200

 

Astrion has a contingent opening for a Customer Technical Support Specialist – Support II supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry-level (Tier 1) support. Provide advanced troubleshooting for hardware, software, and network systems, and assist with equipment provisioning. 

 

REQUIRED QUALIFICATIONS / SKILLS

• Two (2) years of professional experience in Industry, Federal, or DoD Help Desk Support 
• Experience using help desk tools such as BMC’s Remedy, BMC Helix ITSM, or ServiceNow.  
• Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation.  

 

PREFERRED QUALIFICATIONS / SKILLS

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• CompTIA A+, Network+, MS-900, MD-102 

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