Specialist - T&S - Training Quality & Policy 4A

Specialist - T&S - Training Quality & Policy

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:

• Review of documentation for all entity types as per policy / jurisdiction for all KYC / CDD / EDD documentation and raising request for information/document required as per the procedure.
• Strong knowledge of payment industry regulations and standards, including PSD2, EU Anti-Money Laundering (AML) Directives, EBA AML/CFT Guidelines, and applicable Visa and Mastercard requirements, ensuring compliance with regulatory and industry expectations
• Expertise in assessing merchant-related risks, including transaction laundering, Merchant Category Code (MCC) misrepresentation, card scheme compliance, and Ultimate Beneficial Owner (UBO) and Politically Exposed Person (PEP) screening, to support effective risk management and regulatory compliance.
• Conduct due diligence and highlight procedural requirements if there is any defect.
• Review ownership (BO) and key controller according to policy and screen for sanctions and adverse media.
• Write clear and concise narratives for transaction analysis and make final recommendations.  
• Analyze and summarize the customer's final risk assessment while completing the review in a timely and efficient manner.
• Primary contact for expertise on policy and procedures  
• Make recommendations on process improvements to increase efficiency and accuracy.

• Act as a subject matter expert (SME) for complex KYC/AML investigations, providing guidance to analysts and supporting quality assurance reviews

• Maintain awareness of regulatory updates and incorporate process and procedural changes in the due diligence review process.
• Interpret evidence from multiple tools and systems to resolve legitimacy of customer behavior across multiple products.

• Lead investigations of high-risk merchants and complex ownership structures, identifying and escalating AML, sanctions, adverse media, and reputational risk

• Train and Mentor junior analyst

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Compliance Officer (CCO) - VskillsVskills, Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP)

Required Skills

Data Analytics, Data Management, Lean Six Sigma (LSS), Quality Assurance (QA), Quality Management, Risk Management

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Fixed Term (Fixed Term)

Job End Date

2027-06-01

Master Skill List -

T&S - Training Quality & Policy

Remote Type -

Hybrid

Work Shift -

Standard (Poland)

Compensation Range-

Initial Pay Starting From 8400 PLN

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.

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