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Solutions Manager

CYGNVS
Dublin, IrelandSales Engineering, People ManagerPosted Jul 28, 2026
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Solutions Manager

CYGNVS Dublin, County Dublin, Ireland

Solutions Manager

CYGNVS Dublin, County Dublin, Ireland 7 hours ago Be among the first 25 applicants

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Cathal (Call) O'Shea

Cathal (Call) O'Shea

Customer Success at CYGNVS 🦢 | Building lasting client relationships through exceptional service. Expert in retaining & growing accounts, and…

Job Description

Hybrid role based in Dublin. 3 days per week on-site. Must be able to commute to our Dublin office.


About the job

This role supports our strategic partnerships through discovery, onboarding, and education. It's about identifying potential pain points for our partner customers, engaging them, and helping them get started on the insurance platform while educating them on our product capabilities.

Our Solutions Managers proactively manage and optimize each partner customer’s initial and ongoing use of the product, ensuring success by understanding their motivators, strategic goals, and business outcomes.


This role is responsible for identifying additional customer needs, nurturing early conversations, and guiding new customers through an onboarding experience. You’ll bring a strong mix of communication skills, curiosity, and light technical knowledge.


Your Responsibilities

Customer Outreach

  • Manage our outbound insurance customer campaigns.
  • Collaborate with internal teams to generate meaningful interactions with insurance customers.
  • Conduct discovery calls and product walkthroughs.
  • Maintain accurate data in our CRM and track key metrics.


Partner Customer Onboarding

  • Maintain and optimize our insurance customer onboarding journey.
  • Own the onboarding journey for new insurance customers, including initial demos and ongoing enablement.
  • Guide customers through the functionality within the insurance product and how it differs from our core product.
  • Demonstrate and speak to the value proposition and functionality of the CYGNVS platform.
  • Proactively review customer use cases to deliver additional education and best-practice sharing.
  • Advocate and liaise with internal teams, including product and technical support, to improve the insurance customer experience.
  • Autonomously identify, prioritize, and solve customer problems.
  • Provide day-to-day product and technical support to end users.


Our Ideal Candidate

  • Bachelor’s degree or equivalent.
  • At least 2–3 years as a Customer Experience Manager, Customer Success Manager, Business Development Representative, Onboarding Specialist, or in a related role in the SaaS, cybersecurity, and/or enterprise software industry.
  • Excellent verbal and written communication skills, with the ability to work in a team environment.
  • Keen attention to detail.
  • Able to clearly and concisely articulate technology and product positioning to both business and technical users.
  • Comfortable with SaaS technology and data. Previous experience with customer retention and expansion is a plus.
  • Enjoys interacting with customers, with a customer-first attitude.
  • Familiarity with HubSpot and Office 365.
  • Strong analytical and quantitative skills.
  • Previous cyber or security technology experience is a plus.
  • Thrives in a startup environment and able to take initiative with limited precedent and supervision.


Who You Are

  • You’re autonomous and accountable, and you use these values to drive your decisions.
  • You take pride in what you do and who you do it with; you win as a team.
  • You’ve got a spark that drives you; a competitive spirit and a collaborative nature that brings others along with you to win together.
  • You bring your A-game; striving to do your best work, work that sets the bar for others.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Technology, Information and Internet

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