Account Manager (LATAM)

All Jobs  >  Account Manager (LATAM) Apply Account Manager (LATAM) Fully Remote • Mexico City, MEX, MEX • Sales & Marketing Apply Job Type Full-time Description Lead the Way to Intelligent Banking with Us!You might not think about what happens behind the scenes when you check your bank balance or deposit a check from your phone, but we do. Every day.Kinective empowers banks and credit unions to move beyond keeping up with technology to shaping the future of banking. Our platform seamlessly connects the right tools, delivers real-time data, and drives smarter operations for more than 4,000 financial institutions nationwide. We are a fast-growing team built on individual ownership, company-wide collaboration, and setting industry-leading standards. Here, new ideas are encouraged, candid feedback is welcomed, and your growth truly matters as much as the company’s. At Kinective, we are leading the way to intelligent banking together and enjoying the journey along the way.Why This Role MattersEvery role at Kinective exists to move the needle for our clients, partners, and the financial institutions we serve. As our Account Manager – LATAM, you will own Kinective’s most important commercial relationships across the region — serving as the trusted advisor, renewal owner, and growth engine for a portfolio of enterprise financial institutions and payment networks.You will take ownership of the full post-sale commercial lifecycle: protecting revenue, deepening product adoption, and identifying expansion opportunities within your book of business. You will also serve as the critical bridge between regional clients and Kinective’s US-based teams — bringing cultural fluency, market knowledge, and commercial instincts to every interaction. This role operates with significant autonomy and has a direct impact on retention and revenue growth across one of Kinective’s most strategic markets. Requirements What You’ll OwnPortfolio Retention & Revenue GrowthOwn and protect a portfolio of enterprise accounts across LATAM, ensuring high satisfaction, on-time renewals, and successful upsell and cross-sell executionLead end-to-end expansion cycles — discovery, proposal, commercial negotiation, and close — identifying and developing new revenue opportunities as clients’ needs evolve and product adoption deepensConduct regular business reviews with VP- and C-level stakeholders to demonstrate product value, reinforce the partnership, and create a clear path to renewal and growthClient Success & Risk ManagementMonitor account health across the portfolio, proactively identifying churn risk and leading escalation resolution before issues threaten the relationshipPartner closely with Customer Success and Support to ensure clients achieve measurable outcomes — and that Kinective’s delivery matches the commercial commitments made at the point of saleAct as the primary commercial advocate for LATAM clients internally, translating regional context, market dynamics, and client feedback into actionable input for US-based product, GTM, and leadership teamsPipeline Discipline & Market IntelligenceMaintain accurate expansion pipeline, renewal timelines, and account data in the CRM, ensuring clean forecasting and clear visibility for leadershipGather and synthesize market intelligence and client feedback from across the portfolio to inform product development, pricing strategy, and regional GTM decisionsHow We’ll Measure SuccessSuccess here isn’t about checking boxes — it’s about propelling Kinective’s mission to lead the way to intelligent banking. You must bring excellence to your craft, balance resourcefulness with respect, share and celebrate unique expertise and diverse perspectives, and continuously raise the bar as we innovate and grow. Specifically, you will know you’re winning when you are:Delivering strong net revenue retention across your LATAM portfolio — with renewals secured...