Digital Asset Operations Manager

Our Digital Asset team plays a critical role in ensuring As a Digital Asset Operations Manager, you will help manage the day-to-day execution of the Digital Asset review process by partnering with vendor teams, Digital Asset Owners, and You will monitor operational performance, track key metrics and KPIs, identify process bottlenecks, and drive actions that improve review velocity, quality, Support the execution of the end-to-end Digital Asset review process by partnering with completed within established service level objectives. You will help monitor review pipelines, identify blockers, and drive actions to improve review velocity and customer experience. Follow established procedures for process execution and contribute to maintaining a clear end-to-end view of Digital Asset review operations. You will track operational activities, collect data, perform analysis, and provide insights to support effective process monitoring and decision-making. Assist with process monitoring and evaluation by developing, maintaining, and analyzing operational metrics, dashboards, and key performance indicators (KPIs). You will help identify trends, benchmark performance, and highlight opportunities to improve efficiency, Partner with vendor teams and cross-functional stakeholders to ensure operational deliverables are completed accurately and on time. You will facilitate communications, coordinate issue resolution, and help maintain accountability across the Digital Asset review ecosystem. Identify process bottlenecks, operational risks, and recurring issues through data analysis and stakeholder feedback. You will contribute to continuous improvement initiatives by recommending and supporting process enhancements, documentation updates, and automation opportunities. * Support task-level change management activities related to Digital Asset operations, including process updates, tooling enhancements, reporting improvements, and stakeholder readiness. You will help ensure changes are successfully adopted and operational goals are achieved. * Maintain process documentation, standard operating procedures (SOPs), and operational guidance to ensure consistent execution and high-quality service delivery. You will promote operational excellence through attention to detail, process discipline, and a commitment to continuous improvement. Experience managing operational workflows involving multiple stakeholders and external vendors. Strong analytical and problem-solving skills with the ability to interpret data and translate insights into action. Experience developing and tracking metrics, KPIs, dashboards, and performance reporting. Excellent verbal and written communication skills with the ability to communicate complex issues clearly and concisely. Strong organizational skills with a proven ability to manage competing priorities and meet deadlines. Demonstrated attention to detail and commitment to operational excellence. This opportunity will allow you to strengthen your operational management expertise, develop deep business process and compliance knowledge, and build skills in data-driven decision-making, stakeholder management, and continuous process improvement. This role offers flexible work opportunities, with the ability to work from home part of the time in alignment with team and business needs. achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Bachelor's degree in Business, Operations, Information Systems, Engineering, or a 3+ years of experience in operations management, program management, business Experience supporting compliance, governance, risk management, audit, or operational review programs. Experience with process improvement methodologies such as Lean, Six Sigma, or Continuous Improvement practices. Familiarity with Power BI, Excel, Power Automate, or other reporting and workflow tools. Ability to identify trends, anticipate operational risks, and drive proactive solutions. Demonstrated customer-focused mindset with strong collaboration and influencing This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *