饾棫饾椀饾椂饾榾 饾椏饾椉饾椆饾棽 饾椂饾榾 饾棾饾椉饾椏 饾椉饾椈饾棽 饾椉饾棾 饾榿饾椀饾棽 饾棯饾棽饾棽饾椄饾棻饾棶饾槅'饾榾 饾棸饾椆饾椂饾棽饾椈饾榿饾榾
饾棪饾棶饾椆饾棶饾椏饾槅 饾椏饾棶饾椈饾棿饾棽: 饾棩饾榾 饾煴饾煬饾煬饾煬饾煬饾煬 - 饾棩饾榾 饾煭饾煵饾煬饾煬饾煬饾煬饾煬 (饾椂饾棽 饾棞饾棥饾棩 饾煴-饾煭饾煵 饾棢饾棧饾棓)
Experience: 6+ yrs
Location: Bengaluru
Job Type: Full-time
We are seeking an experienced聽SAP CRM Functional Consultant聽with strong expertise in SAP CRM, Quote-to-Cash (QTC) processes, and CRM functional configuration. This role is ideal for professionals who enjoy solving complex business challenges, supporting enterprise CRM environments, and collaborating with cross-functional teams to deliver reliable and scalable SAP solutions.
As an SAP CRM Functional Consultant, you will be responsible for configuring, supporting, and optimizing SAP CRM modules while ensuring seamless integration with SAP ECC. You will work closely with business stakeholders, technical teams, and support functions to gather requirements, resolve production issues, implement system enhancements, and maintain high service quality. The role requires strong functional knowledge, analytical thinking, and the ability to support business-critical applications in a fast-paced environment.
Requirements
Key Responsibilities
- Provide functional support and configuration for SAP CRM modules across sales and service processes.
- Manage and optimize Quote-to-Cash (QTC) workflows to support business operations.
- Configure and maintain CRM Pricing, Billing, and Partner Determination functionalities.
- Support SAP CRM Middleware operations and ensure seamless CRM鈥揈CC integration.
- Troubleshoot and resolve production issues, incidents, and change requests while meeting defined service levels.
- Collaborate with business users to gather requirements and translate them into effective SAP CRM solutions.
- Work closely with ABAP developers, Middleware teams, and other functional consultants to implement enhancements and resolve technical challenges.
- Participate in system testing, deployment activities, and post-implementation support.
- Prepare functional specifications and maintain solution documentation for ongoing system improvements.
- Contribute to continuous process optimization by identifying opportunities to improve system performance, usability, and operational efficiency.
What Makes You a Great Fit
- 6+ years of hands-on experience as an聽SAP CRM Functional Consultant.
- Strong expertise in聽Quote-to-Cash (QTC)聽business processes and SAP CRM functional configuration.
- Solid knowledge of聽CRM Sales,聽CRM Service,聽CRM Pricing,聽CRM Billing, and聽Partner Determination.
- Experience working with聽SAP CRM Middleware聽and聽CRM鈥揈CC Integration.
- Good understanding of聽ECC SD聽processes and integration points.
- Proven experience handling production support, incident management, and change management activities.
- Familiarity with聽CRM WebUI,聽IDoc Monitoring, and preparing Functional Specifications (FS) is an added advantage.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to resolve complex business issues efficiently.
- Excellent communication and stakeholder management skills, with experience collaborating across global and cross-functional teams.
- Ability to work in a dynamic support environment, including聽night shifts聽supporting North America business hours, while maintaining high-quality service delivery.