Front Desk Agent- Full Time Hours

Property Description

Discover a unique opportunity to be part of the rich history of Key West at the Key West Historic Inns Collection. Formerly known as Kimpton Key West, our historic collection boasts 219 guestrooms across Winslow’s Bungalows, Lighthouse Hotel, Ridley House, Ella’s Cottages, and Fitch Lodge. These buildings, originally homes for army officers, industrialists, and steamboat captains, reflect architectural styles from Conch to Queen Anne. Built when Key West was Florida's largest city in 1900, each structure holds captivating stories of gold discoveries and vaudeville performances. Join us and become a part of a team that embraces the vibrant past while offering unparalleled hospitality. Explore our property history at www.keywesthistoricinns.com for more information.

Overview

Key West Historic Inns is seeking a friendly, energetic, and guest-focused Front Desk Agent to join our team. As the first and last point of contact for our guests, you will play an essential role in creating memorable experiences by providing warm hospitality and personalized service. In this role, you will welcome guests, assist with reservations, process check-ins and check-outs, answer questions, and ensure every guest enjoys a seamless stay. If you thrive in a fast-paced environment, enjoy connecting with people, and are passionate about delivering exceptional hospitality, we invite you to become part of our team.

Responsibilities

• Welcome guests with a warm, friendly, and professional demeanor while providing exceptional customer service throughout their stay.
• Process guest check-ins and check-outs accurately and efficiently using the hotel's property management system.
• Assist guests with reservations, room assignments, billing inquiries, and special requests.
• Answer telephone calls, emails, and guest inquiries promptly while providing accurate information about the hotel, amenities, and local attractions.
• Resolve guest concerns and service requests professionally, escalating issues when appropriate to ensure guest satisfaction.
• Maintain accurate guest records, reservations, and payment information.
• Process cash, credit card, and other payment transactions while following established cash handling procedures.
• Coordinate with Housekeeping, Engineering, and other departments to ensure guest needs are met promptly.
• Monitor room availability and communicate room status updates to appropriate departments.
• Maintain a clean, organized, and welcoming Front Desk and lobby area.
• Promote hotel amenities, services, and local experiences to enhance the guest stay.
• Follow hotel policies, procedures, safety standards, and security protocols.
• Assist with Night Audit responsibilities or other operational duties as assigned.
• Perform other duties as assigned in support of Front Office operations.

Qualifications

• Previous customer service or hospitality experience preferred; hotel Front Desk experience is a plus.
• Experience with hotel property management systems such as StayNTouch, Opera, or similar PMS platforms preferred.
• Excellent communication and interpersonal skills with a friendly, professional, and positive attitude.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and remain composed in a fast-paced environment.
• Strong problem-solving skills with the ability to handle guest concerns professionally and efficiently.
• Basic computer proficiency, including Microsoft Office and hotel management software.
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and varying shifts based on business needs.
• Ability to stand and walk for extended periods and occasionally lift up to 25 pounds.
• Must be able to read, write, speak, and understand English.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.   A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.  Pre-employment drug test and background check required.  We participate in E-Verify.